# UserEcho MCP for AI Agents AI Agent Connect > UserEcho MCP lets you manage your entire customer support ecosystem—including helpdesk tickets, knowledge base articles, and community forums—directly through your AI agent. It turns your feedback loop into a conversational workspace where you can query support history, create tickets on the fly, and monitor community trends without switching tabs. ## Overview - **Category:** collaboration - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_T8qEXAdz0hzd70K0SD43u1FBREqEHlieOPkPV65E/ai-agent-connect - **Tags:** community-feedback, idea-voting, knowledge-base, customer-engagement, support-tickets ## Description Managing customer feedback usually feels like a game of whack-a-mole across multiple tabs. You're jumping from a helpdesk dashboard to a forum thread, then back to a knowledge base to see if an article actually exists. This Connector changes that by bringing all your UserEcho data into a single conversation. Instead of hunting for specific ticket statuses or manual entries, you just ask your agent for the latest on a customer's issue or see what the community is voting on today. It handles the heavy lifting of fetching ticket histories and listing account users so you can stay focused on solving problems. By connecting this to your workflow via Vinkius, you get a unified way to oversee your support organization. You can quickly verify if your self-service documentation is up to date or spot emerging trends in your forums before they become fires. It's about moving from searching for information to getting answers in one place. ## Tools ### list_forums View all your community feedback forums. Use this to monitor what the community is talking about. ### list_tickets Get a list of all your current helpdesk tickets. This provides a quick overview of your support queue. ### list_account_users Get a complete list of everyone in your account. This helps you manage your team structure quickly. ### create_support_ticket Submit a new helpdesk request from your agent. You can skip the manual form and get the ticket live instantly. ### get_ticket_details Pull the full conversation and status for a specific ticket. Use this to see exactly what a customer is struggling with. ### list_kb_articles See every article in your help center. This makes it easy to check if documentation is actually available. ## Prompt Examples **Prompt:** ``` What's the status of the latest login issues? ``` **Response:** ``` I've checked your recent tickets. Here is the status of the current login issues: | Ticket ID | Subject | Status | Last Update | | :--- | :--- | :--- | :--- | | **TKT-10293** | API Timeout | Open | 2 hours ago | | **TKT-10294** | Login Loop | Pending | 5 hours ago | | **TKT-10295** | Password Reset | Closed | Yesterday | Would you like me to pull the full conversation for any of these? ``` **Prompt:** ``` Do we have an article about the API limits? ``` **Response:** ``` I searched your knowledge base and found the following relevant articles: * **API Rate Limits and Quotas** (Updated 2 days ago) * **Understanding Response Codes** (Updated last month) * **Authentication Guide** (Updated 1 week ago) Let me know if you'd like me to summarize the rate limits section for you. ``` **Prompt:** ``` Create a ticket for a user who can't see their dashboard. ``` **Response:** ``` Success! I've created a new support ticket for you: * **Subject:** User Dashboard Visibility Issue * **ID:** TKT-10301 * **Status:** New I've logged the details about the user being unable to view their dashboard. Is there anything else you'd like to add to this ticket? ``` ## Capabilities ### Create support tickets Add new helpdesk entries from your chat without filling out manual forms. ### Fetch ticket details Get the full conversation history and status for a specific customer request. ### List helpdesk tickets See all your active and closed support requests in a single list. ### Query knowledge base Check your help center articles to see if a solution is already documented. ### Monitor community forums View all your feedback and discussion threads to see what the community wants. ### Manage user accounts List account users and team members to see your support organization structure. ## Use Cases ### Checking a specific ticket history A support manager asks the agent for the history of ticket #88231. The agent pulls the details and tells the manager the customer is stuck on a broken link. ### Monitoring community voting A community lead asks what people are voting on. The agent lists the forums and highlights recent voting trends to help prioritize features. ### Verifying help center content A product manager asks if there are articles for the API. The agent lists all KB articles to confirm coverage before a launch. ### Quickly logging a bug A support rep asks to create a ticket for a 504 error. The agent creates a new ticket with the technical details immediately. ## Benefits - Stop tab-switching by using list_tickets and get_ticket_details to handle support queries in one window. - Create new helpdesk entries instantly with create_support_ticket without leaving your agent's chat. - Verify your documentation coverage by quickly pulling all help center content using list_kb_articles. - Spot community trends faster by monitoring all your feedback threads with list_forums. - Manage your team organization more easily by pulling account data with list_account_users. ## How It Works The bottom line is you get a conversational command center for your entire customer support and community feedback loop. 1. Connect your UserEcho account to the Connector. 2. Provide your API Token and Subdomain from your developer settings. 3. Ask your agent to list tickets, check articles, or create new requests. ## Frequently Asked Questions **Can the UserEcho MCP help me manage my support team?** Yes, it lets you list account users and team members so you can see who's in your organization and manage your structure directly through your agent. **How does this Connector help with community feedback?** It lets your agent see all your forums, making it easy to monitor what people are voting on and what trends are emerging in your community. **Can I create support tickets through my AI agent?** Yes, you can use the tool to create new requests from your chat. You can skip the manual forms and get the tickets live instantly. **Does this Connector work with the UserEcho knowledge base?** It does. You can list and query all your help center articles to see what's already documented and verify your self-service content. **Is this Connector good for tracking customer requests?** It's great for that. You can list tickets and get specific details to see how issues are progressing and what the conversation history looks like. **How do I connect UserEcho to my AI client?** You just need your API Token and Subdomain from your UserEcho developer settings to get started. Once connected, your agent can access all your support data. **Can I see the full conversation history of a support ticket?** Yes! Use the `get_ticket_details` tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue. **How do I list all the help center articles in my account?** Run the `list_kb_articles` query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base. **Is it possible to create a new ticket via AI for a customer?** Absolutely. Use the `create_support_ticket` action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.