# WA Smart Business MCP for AI Agents AI Agent Connect > WA Smart Business MCP for AI Agents. Scale your WhatsApp business communication with automated chatbots, bulk messaging, and a unified team inbox. It connects your account to your AI client so you can manage customer service and marketing workflows through natural conversation. ## Overview - **Category:** communication-messaging - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_I04q5Oi7iFMz9FbwrX56rj8jib4ALoPt8SVGUWMd/ai-agent-connect - **Tags:** whatsapp-business-api, automated-messaging, team-inbox, customer-service, media-messaging, business-communication ## Description WA Smart Business lets you connect your account to any AI agent to take full control of your WhatsApp marketing and customer service workflows. Instead of jumping between different tabs to manage your messaging, you can let your AI client handle the heavy lifting. This Connector gives your agent the ability to send high-fidelity text, images, and PDFs through the official WhatsApp Business Platform. You can also manage your entire customer database, retrieve profile metadata, and coordinate your support team's assignments in one place. It even lets you monitor real-time delivery statuses and check your connection status. You'll find this Connector in the Vinkius catalog, where it sits alongside other tools designed to connect your business data to your preferred AI client. This means you can move away from manual toggling and start using your agent as a dedicated communications coordinator. You can trigger campaigns, verify response quality, and integrate high-speed messaging data into your internal tools without the usual friction of manual data entry. Whether you're trying to scale up a new marketing push or manage a sudden spike in support tickets, this connection ensures your responses are consistent and your customer data stays organized. ## Tools ### create_customer Add a new customer to your database. This lets your agent log new leads as they come in. ### get_agent Look up specific details for a support agent. Use this to see their current status or assigned workload. ### list_agents View your full list of support staff. Use this to see who is available to take on new tickets. ### list_templates See all your pre-approved WhatsApp templates. You can check which ones are ready to be sent to customers. ### send_message Send a standard text message to a customer. Use this for quick replies or one-off notifications. ### get_customer Pull up a specific customer's profile. This lets your agent see their history and custom data fields instantly. ### check_wasmart_status Check if your account is connected to the API. This is your first step to ensure everything is running correctly. ### list_campaigns See every active marketing campaign in your account. It's the fastest way to check what's currently running. ### list_customers Get a full list of every customer in your database. Use this to audit your records or find specific segments. ### list_messages Pull a history of recent messages. This helps your agent keep track of the conversation flow. ### search_customers Find a specific customer using their name or ID. This makes it easy for your agent to jump into a specific conversation. ### send_media Send images, videos, or PDFs directly to a contact. This is perfect for sending product catalogs or receipts. ### send_template Send a pre-approved template to a customer. This is the standard way to reach out to people who haven't messaged you recently. ## Prompt Examples **Prompt:** ``` List all active customers in my account. ``` **Response:** ``` I've pulled your customer directory. You currently have 300 active profiles. **Recent Profiles:** * Sarah Manager * Mike Client * Jordan Smith Would you like me to pull the detailed metadata for any of these specifically? ``` **Prompt:** ``` Send a promotional image to +15550123. ``` **Response:** ``` Done! I've sent the high-fidelity promotional image to +15550123. **Status:** * **Recipient:** +15550123 * **Action:** Media Sent * **Status:** Delivered Need me to check the delivery status again in a few minutes? ``` **Prompt:** ``` Check which support agents are currently assigned to Mike Client. ``` **Response:** ``` Checking the agent architecture for Mike Client... **Assignment Details:** * **Assigned Agent:** Agent_789 (John Doe) * **Last Interaction:** 14 minutes ago * **Status:** Active Would you like me to reassign this customer to a different agent? ``` ## Capabilities ### Send media files like images and PDFs Your agent can dispatch high-fidelity images, videos, or documents to your customers instantly. ### Manage your customer database Retrieve, search, and create customer profiles to keep your CRM data in sync with your conversations. ### Coordinate support agent assignments View your team directory and see which agents are assigned to specific customers in real time. ### Track message delivery statuses Monitor whether your messages reached their destination and track engagement metrics. ### Monitor API connectivity Check your account status and messaging volume to ensure your communication channel stays active. ## Use Cases ### Sending promotional media to new leads A marketing manager asks their agent to send a new product catalog image to a list of leads. The agent uses send_media to dispatch the files instantly. ### Reassigning support tickets during spikes A support lead notices a backlog and asks the agent to check which staff members are free. The agent uses list_agents to find an available team member. ### Querying customer history for faster resolution A customer asks about a past order. The agent uses search_customers to find their profile and get_customer to pull up their previous interaction history. ### Sending automated follow-ups A user wants to send a standard welcome message to everyone who signed up today. The agent uses send_template to reach out using an approved message. ## Benefits - You can send images, videos, and PDFs directly to customers using send_media. This lets you share product catalogs or receipts without leaving your AI client. - Manage your entire database with list_customers and search_customers. Your agent can find specific profiles and pull metadata instantly to keep conversations relevant. - Coordinate your team with list_agents and get_agent. You can see who is available and reassign customers to the right person without manual switching. - Keep your marketing on track with list_campaigns. Use this to see what is currently running and get an overview of your active messaging efforts. - Track your reach with list_messages and check_wasmart_status. You can monitor delivery success and ensure your API connection stays live. - Automate outreach with send_template. This ensures you stay compliant with WhatsApp rules while sending pre-approved messages to your audience. ## How It Works The bottom line is you get a way to run your entire WhatsApp business operation through a single AI chat interface. 1. Subscribe to this Connector in the Vinkius catalog. 2. Grab your API Key from your WA Smart Business dashboard under Settings. 3. Connect your AI client and start sending messages or querying customers. ## Frequently Asked Questions **Can I use WA Smart Business with my personal WhatsApp account?** No, this Connector connects specifically to the official WhatsApp Business Platform. You will need a business account to use these features. **Does WA Smart Business support sending images and PDFs?** Yes, it fully supports sending high-fidelity media like images, videos, and PDF documents directly to your customers. **Can my AI agent see my customer database?** Yes, your agent can list, search, and retrieve detailed metadata for every customer in your database to provide better support. **How does WA Smart Business help with team management?** It allows your agent to see your full directory of support agents and check who is currently assigned to specific customers. **Can I use WA Smart Business for marketing campaigns?** Absolutely. You can use it to list active campaigns, send pre-approved templates, and monitor your delivery success rates. **Is WA Smart Business compatible with Claude and Cursor?** Yes, this Connector is designed to work with any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code. **How do I find my WA Smart Business API Key?** Log in to your account, navigate to **Settings** > **API**, and copy your unique Access Token or API Key from the credentials section. **Can I send PDFs or Images via AI?** Yes! The `send_whatsapp_media` tool allows your agent to send high-fidelity files by providing the recipient's number and the media URL. **How do I list my support agents?** Use the `list_whatsapp_agents` tool to retrieve your complete high-fidelity directory along with the current assignments for all team members.