# Wootric MCP for AI Agents AI Agent Connect > Wootric MCP lets you manage customer feedback and survey data directly from your AI agent. You can track Net Promoter Scores (NPS), Customer Satisfaction (CSAT), and Customer Effort Scores (CES) without jumping between tabs. It handles end-user profiles, survey responses, and survey declines so you can keep your CRM and product roadmap updated in real-time. ## Overview - **Category:** data-analytics - **Price:** Free - **Endpoint:** https://edge.vinkius.com/vk_preview_nesO48JnKJKLFPj0VT8oGmrTb0x1EeWC0uie0gLC/ai-agent-connect - **Tags:** nps, customer-experience, feedback-management, csat, survey-analysis ## Description Wootric lets you pull specific customer feedback or update user profiles without leaving your chat window. If you need to know why a specific customer is unhappy, the agent can grab their recent survey comments and scores instantly. It handles the heavy lifting of digging through feedback history so you can focus on solving problems. You can also keep your records clean by creating new end users or updating custom properties on the fly. Because it's part of the Vinkius catalog, you get a reliable connection that keeps your customer experience data consistent across your tools. Instead of exporting CSVs for every report, your agent can query response data directly to tell you what's working and what isn't. ## Tools ### create_project Create a new project for tracking specific feedback goals. This helps organize different survey initiatives. ### create_response Create a specific response for an end user. Use this to manually record feedback when it comes from other channels. ### create_tag Create a tag to categorize feedback. This helps you group comments by theme or product area. ### delete_decline Delete a survey decline record. Use this to clean up your data when a decline is no longer relevant. ### delete_end_user Delete a specific end user profile. Use this to remove outdated or incorrect customer records. ### delete_response Delete a specific survey response. This helps you maintain data integrity by removing incorrect entries. ### list_responses Get all survey responses. This allows your agent to scan every piece of feedback you've received. ### list_tags Get all tags currently in use. This helps you see how your feedback is currently categorized. ### onboard_cxi Onboard your account for CXI features. Use this to enable advanced customer experience insights. ### update_end_user Update an existing end user's profile. This ensures your customer data stays current as they change. ### get_end_user Get a specific end user by their unique ID. This lets your agent pull up a specific customer's profile instantly. ### list_declines Get all survey declines from your account. This helps you see which users are opting out of your surveys. ### list_end_user_responses Get all responses for a specific end user. This provides a full history of what a single customer has said. ### list_end_users Get a list of all end users. This is useful for browsing your entire customer base. ### list_projects Get a list of all active projects. Use this to see every survey initiative you have running. ### create_end_user Create a new customer profile in the system. This helps keep your records current as new users join. ### create_import Create an import to bring in bulk data. Use this to move existing records into the platform quickly. ### delete_tag Delete a tag from the system. Use this to keep your categorization clean and relevant. ### update_project Update a project's details. Use this to change settings or descriptions for your survey goals. ### update_response Update a specific survey response. This lets you correct errors or add notes to existing feedback. ### update_tag Update an existing tag. Use this to rename or modify categories in your feedback system. ### create_decline Create a decline for a specific end user. This records when a user chooses not to participate in a survey. ## Prompt Examples **Prompt:** ``` List the most recent end users from Wootric. ``` **Response:** ``` I've pulled the latest end users from your Wootric account. Here are the most recent profiles: | User ID | Profile Name | | :--- | :--- | | 12345 | customer_99 | | 67890 | user_alpha | Would you like to see the specific feedback history for one of these users? ``` **Prompt:** ``` Show me all survey responses for user ID 12345. ``` **Response:** ``` User 12345 has submitted 2 responses in Wootric: * **Response 1**: Score of 9 (NPS) * *Comment*: "Great service!" * **Response 2**: Score of 7 Do you want me to look for any specific keywords in these comments? ``` **Prompt:** ``` Create a new survey response for user 67890 with a score of 10 and the text 'Amazing experience'. ``` **Response:** ``` I've recorded that response for you. **Details Saved:** * **User ID**: 67890 * **Score**: 10 * **Comment**: "Amazing experience" Your Wootric records are now updated. ``` ## Capabilities ### Query survey scores Get sentiment and specific comments from your latest surveys. ### Update customer profiles Keep your CRM data in sync by updating user details on the fly. ### Track survey declines Monitor who is opting out of your surveys to improve your outreach. ### Retrieve feedback history Analyze long-term user sentiment by pulling all past responses for a single user. ### Manage project tags Organize feedback by category using custom tags for cleaner reporting. ## Use Cases ### Pre-call customer history review A CS manager asks the agent to summarize the feedback for a specific user ID. The agent uses list_end_user_responses to find recent complaints. ### Identifying product pain points A product manager asks what the biggest complaints are for the mobile app. The agent uses list_responses to find common keywords. ### Keeping CRM records current A new customer signs up. The agent uses create_end_user to make sure the customer profile exists in your feedback database. ### Monitoring survey opt-out rates An analyst wants to see how many people declined the last survey. The agent uses list_declines to provide the count. ## Benefits - Get instant NPS scores without opening a browser. Use list_responses to see how people feel about your latest update. - Keep your CRM accurate with update_end_user. Your agent can sync new customer details as they come in automatically. - Identify unhappy customers quickly using list_end_user_responses. You can see their full history before you reach out. - Spot survey fatigue by monitoring list_declines. This tells you which users are tuning out your outreach so you can adjust. - Organize your feedback better with create_tag. Use it to bucket comments into specific product features or bugs. - Save time on reporting by querying data directly. You don't have to wait for manual CSV exports to see the latest trends. ## How It Works The bottom line is you get direct access to your customer's voice without manual data exports. 1. Subscribe to the Wootric MCP on Vinkius. 2. Enter your Wootric Access Token in your AI client settings. 3. Ask your agent to pull NPS scores or specific user comments. ## Frequently Asked Questions **Can the Wootric MCP help me track my Net Promoter Score (NPS)?** Yes. You can ask your agent to pull your latest NPS scores and survey comments directly from Wootric to see how customers feel about your brand. **How does the Wootric MCP help with customer success tasks?** It allows customer success teams to quickly pull a specific user's feedback history. This helps you prepare for calls and personalize your outreach. **Can I use Wootric to manage my customer profiles?** You can. The Connector lets your agent create and update end user profiles, ensuring your customer data stays consistent across your tools. **Will Wootric MCP help me see why people are skipping my surveys?** Yes, it can list survey declines. This helps you identify which users are opting out so you can improve your survey strategy. **Does the Wootric MCP support tagging feedback?** It does. You can use the Connector to create and manage tags, making it easy to categorize feedback by product area or sentiment. **Can I use Wootric MCP to analyze product feedback for my roadmap?** Absolutely. You can query survey responses to find common pain points, helping you prioritize which features to build next. **How can I see all feedback provided by a specific customer?** You can use the `list_end_user_responses` tool by providing the user's ID. This will return all survey scores and comments associated with that specific end user. **Is it possible to update a customer's custom properties through the agent?** Yes, the `update_end_user` tool allows you to modify an existing user's email, external ID, and custom properties hash. **What happens when I delete an end user?** When you use the `delete_end_user` tool, the user is scheduled for deletion. Wootric processes these requests the next day at 7 AM UTC.