# Zendesk QA (Klaus) MCP for AI Agents AI Agent Connect > Zendesk QA (Klaus) MCP connects your AI agent to your quality assurance platform. It lets you pull QA reviews, search through graded conversations, and move ticket data in or out of your QA workspace using plain English. It is the fast way to monitor support quality and manage QA data without jumping between tabs. ## Overview - **Category:** customer-support - **Price:** Free - **Endpoint:** https://edge.vinkius.com/undefined/ai-agent-connect - **Tags:** quality-assurance, customer-service, qa-reviews, ticket-analysis, performance-metrics, feedback-loop ## Description You spend your day trying to figure out if your support team is actually hitting the mark. Usually, that means digging through a dozen different tabs, looking at individual scores, and trying to piece together why a specific customer interaction went sideways. This Connector changes that by giving your AI agent a direct line into your Zendesk QA (Klaus) account. Instead of hunting for data, you can just ask your agent to find the latest reviews for a specific workspace or pull up the scores for a specific customer email. It handles the heavy lifting of fetching those internal quality scores and even lets you bring in external ticket data so you can start grading it immediately. If you are already using the Vinkius catalog to manage your toolset, adding this to your workflow makes it even easier to keep your QA processes tight. You can also clean up your workspace by removing old ticket data with a simple command. It turns your AI into a dedicated QA analyst that knows exactly where your team stands without you having to do the manual heavy lifting of data entry or report generation. ## Tools ### delete_qa_tickets Permanently remove specific ticket data from your QA platform to keep your workspace clean. This is useful for clearing out old records that you no longer need to track. ### import_qa_users Sync your agents and managers into the QA platform to ensure everyone has the right access. This keeps your team permissions updated without manual entry. ### list_all_reviews Get a full list of every quality assurance review across your entire account. This helps you see the big picture of your team's performance in one view. ### search_qa_conversations Find specific customer interactions that have already been graded within your QA account. It lets you quickly locate specific feedback for a customer or a topic. ### list_workspace_reviews See all the reviews for one specific workspace to focus on a single team or region. This is great for drilling down into specific department performance. ### list_qa_workspaces Identify the unique IDs for all your workspaces to help organize your QA data exports. Use this to find exactly which workspace you need to target for a specific task. ### import_qa_tickets Bring conversation data from other sources into Zendesk QA so you can start the review process. You can use this to pull in tickets from different platforms for grading. ## Prompt Examples **Prompt:** ``` List all my Zendesk QA workspaces. ``` **Response:** ``` I've retrieved your workspaces. You have 3 active environments: 'English Support', 'Spanish Support', and 'Technical Escalations'. Which one would you like to access? ``` **Prompt:** ``` Show recent QA reviews for the 'English Support' workspace (ID: '123'). ``` **Response:** ``` I found 10 recent reviews for the English Support workspace. The average Internal Quality Score (IQS) is 92%. Notable recent reviews include tickets #ORD-987 and #TECH-101. ``` **Prompt:** ``` Search for reviewed conversations associated with client email 'user@example.com'. ``` **Response:** ``` I've searched your account and found 2 conversations for 'user@example.com' that have been graded. Ticket #12345 received a score of 100% and Ticket #12346 received a score of 85%. ``` ## Capabilities ### Pull account-wide QA reviews Get a complete list of every quality assurance review across your entire account. ### Find graded conversations Search for specific customer interactions that have already been graded. ### Bring in external ticket data Import conversation data from other platforms into Zendesk QA for review. ### Sync team members Sync agents and managers into your QA platform to keep permissions current. ### Remove old ticket data Permanently delete ticket data from the QA platform to keep your workspace clean. ### List all workspaces Identify all available workspaces to organize your QA processes. ## Use Cases ### Monthly Performance Audits A QA Manager asks the agent to list all reviews for the 'Technical Support' workspace to identify top performers. ### Customer Escalation Research A Support Lead needs to find all graded tickets for a specific customer email to see how previous issues were handled. ### Workspace Cleanup An Ops Manager asks the agent to use delete_qa_tickets to wipe out all records from a decommissioned support channel. ### Cross-Platform Grading An operations team uses import_qa_tickets to bring in tickets from a legacy system into Zendesk QA for final review. ## Benefits - Stop manual data exports with list_all_reviews to see your team's performance instantly. - Find specific customer issues faster using search_qa_conversations instead of digging through history. - Keep your data clean by using delete_qa_tickets to remove old or irrelevant information. - Scale your QA process by using import_qa_tickets to bring in data from other support tools. - Manage your team better by using import_qa_users to keep your agent list up to date automatically. - Organize your workflows by using list_qa_workspaces to separate different support regions or products. ## How It Works The bottom line is you get a direct way to query and manage your support quality data through a natural chat interface. 1. Connect your Zendesk Subdomain and QA API Token in your agent settings. 2. Subscribe to the Connector through the Vinkius marketplace. 3. Ask your agent to pull reviews, search for tickets, or sync your team members. ## Frequently Asked Questions **Can the Zendesk QA (Klaus) MCP find specific customer emails?** Yes, it can search for conversations associated with a specific email address that have already been graded in your QA platform. **How do I use the Zendesk QA (Klaus) MCP to see my team's scores?** You can ask your agent to list all reviews or pull reviews for a specific workspace to see the quality scores your team has received. **Can the Zendesk QA (Klaus) MCP import data from other tools?** Yes, it can bring in conversation data from external platforms so you can start the grading process within Zendesk QA. **How does the Zendesk QA (Klaus) MCP help with workspace management?** It allows you to identify all your workspaces and list specific reviews for them, making it easier to organize your QA processes. **Can I delete old data using the Zendesk QA (Klaus) MCP?** Yes, you can use it to permanently remove specific ticket data from your QA platform to keep your workspace organized and clean. **Does the Zendesk QA (Klaus) MCP work with my current agents?** It can sync your existing agents and managers into the QA platform to ensure your team has the correct access levels. **How do I find my Workspace ID?** Use the `list_qa_workspaces` tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs. **Can I export reviews for a specific date range?** Yes, you can provide a `params` string (e.g., `fromDate=2023-01-01&toDate=2023-01-31`) to the list reviews tools to filter by date. **What is the difference between the Export and Import APIs?** The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.