# Zenloop MCP for AI Agents AI Agent Connect

> Zenloop MCP lets you manage customer surveys and NPS feedback directly through your AI client. It pulls survey responses, tracks NPS scores, and lets your agent create new survey entries across multiple channels like email and web overlays. Use it to summarize customer sentiment, monitor performance trends, and access your account metadata without leaving your workspace.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Endpoint:** https://edge.vinkius.com/undefined/ai-agent-connect
- **Tags:** nps-tracking, customer-feedback, experience-management, survey-analysis, retention-metrics, customer-insights

## Description

This Connector gives your AI agent a direct line into your Zenloop account. Instead of jumping between tabs to see how customers feel about your product, you can just ask your agent to pull the latest NPS scores or summarize the feedback from a specific survey. It handles the heavy lifting of digging through survey answers, whether they came from an email link or a website embed. You can use it to get a high-level view of your account settings or drill down into specific customer comments to see what people actually think. Because it's part of the Vinkius catalog, you can plug this into your existing workflow without having to manage separate connections for every single tool. It turns customer feedback into something your agent can actually reason with, making it much easier to spot trends or find specific pain points without manual data exports. You can also use it to submit responses across different channels, which helps when you need to test survey flows or automate feedback collection from specific marketing campaigns. By connecting this to your agent, you move from reactive data checking to proactive feedback management where the information you need is always just one prompt away.

## Tools

### get_account_details
Get your high-level Zenloop account configuration and metadata. This helps your agent understand your current account setup.

### list_survey_answers
List all customer responses for a specific survey. You can also filter these results by date to see recent feedback.

### create_email_answer
Create a new survey response specifically for an Email Embed channel. This is useful for automating responses from email campaigns.

### create_embed_answer
Create a new survey response for a Website Embed channel. Use this to programmatically submit feedback from your site.

### create_link_answer
Create a new survey response for a Link channel. This allows your agent to submit feedback via shared URLs.

### create_overlay_answer
Create a new survey response for a Website Overlay channel. This helps manage feedback from pop-up style surveys.

### get_survey_details
Get specific details and configurations for a single survey. It provides the necessary context for a specific survey's setup.

### list_surveys
List every survey currently configured in your Zenloop account. This gives your agent a full overview of your active surveys.

## Prompt Examples

**Prompt:** 
```
Summarize the last 20 responses for our 'New User Experience' survey.
```

**Response:** 
```
I've analyzed the 20 most recent responses for the 'New User Experience' survey. Here is the summary:

**Overall Sentiment: Positive (4.2/5)**

Key takeaways:
* Users love the quick setup.
* Some find the navigation a bit confusing in the mobile view.
* Three users mentioned they wanted a dark mode option.
```

**Prompt:** 
```
What's our current NPS score and what are people saying?
```

**Response:** 
```
Your current NPS score is **8.4**. Here are some recent comments from customers:

* "The new dashboard is a game changer!"
* "I had a bit of trouble with the initial login."
* "Great support team, very responsive."
```

**Prompt:** 
```
List all our active surveys.
```

**Response:** 
```
You have 4 active surveys in Zenloop:

1. **Post-Purchase NPS**
2. **Website Exit Intent**
3. **Email Newsletter Feedback**
4. **Product Feature Request**
```

## Capabilities

### Pull all active and historical surveys
Get a full list of your surveys and their summaries in one request.

### Filter survey responses by date range
Retrieve specific customer answers based on when they were submitted.

### Create new survey answers for email channels
Programmatically submit survey responses for email embed links.

### Generate website overlay survey responses
Submit feedback for surveys triggered by website overlays or embeds.

### Retrieve high-level account metadata
Access your Zenloop account configuration and project details.

### Track real-time NPS scores and comments
Monitor live customer sentiment and specific feedback scores.

## Use Cases

### Analyzing a drop in NPS
A CSM notices a dip in scores and asks the agent to summarize the last 50 responses from the 'Post-Purchase' survey to find the cause.

### Roadmap planning
A Product Manager asks the agent to find all comments related to 'login issues' in the last month's survey answers to prioritize a fix.

### Automating survey creation
A marketing lead asks the agent to submit a mock response via a link to test a new survey flow before it goes live to customers.

### Quick status check
A manager asks the agent to list all active surveys to see which ones are currently live and which have the most responses.

## Benefits

- Get a pulse on customer sentiment instantly by asking for real-time NPS scores and comments.
- Stop manual data exports by letting your agent pull survey answers directly using `list_survey_answers`.
- Create survey responses across multiple channels like email or web overlays using `create_email_answer` and `create_overlay_answer`.
- Quickly identify product pain points by asking your agent to summarize comments from `list_surveys`.
- Keep your account configuration organized by accessing metadata through `get_account_details`.
- Drill down into specific survey details using `get_survey_details` to understand how a specific questionnaire is performing.

## How It Works

The bottom line is your agent gets direct access to your customer feedback data without you having to leave your chat window.

1. Subscribe to the Zenloop MCP on Vinkius.
2. Provide your Zenloop API Token in the configuration.
3. Ask your agent to list surveys or summarize recent feedback.

## Frequently Asked Questions

**Can Zenloop MCP help me track my NPS scores?**
Yes, it allows your agent to pull real-time NPS scores and customer comments directly from your account.

**Can I use Zenloop MCP to see survey answers from a specific date?**
Yes, you can ask your agent to list responses filtered by a specific date range.

**Does Zenloop MCP work for email surveys?**
Yes, it includes tools to create and manage responses for email embed channels specifically.

**Can I use Zenloop MCP to manage website surveys?**
Yes, it supports both website embeds and website overlays for survey responses.

**How does Zenloop MCP help with product feedback?**
It allows you to quickly retrieve and summarize customer comments related to specific features or updates.

**Can Zenloop MCP show me all my active surveys?**
Yes, your agent can list every survey currently configured in your Zenloop account at any time.

**How do I find my Survey Hash ID?**
Use the `list_surveys` tool to see a comprehensive list of all surveys in your account along with their unique hash IDs.

**Can I filter survey responses by date?**
Yes, the `list_survey_answers` tool accepts optional `date_from` and `date_to` parameters in YYYY-MM-DD format.

**Is it possible to programmatically submit an NPS score?**
Absolutely. You can use the specific create tools (e.g., `create_link_answer`) to submit scores and comments for any survey channel.