How to Use the Gorgias MCP in Claude

Q: How do I connect the Gorgias MCP Server to Claude Desktop?

Open your claudedesktopconfig.json file and add the Gorgias MCP Server configuration under the mcpServers key. Once you save the file and restart Claude Desktop, the Gorgias tools will show up under the hammer icon.

Q: Can Claude Desktop update ticket statuses in Gorgias automatically?

Yes, your Claude Desktop agent calls updateticket to modify Gorgias statuses, assignees, or tags based on your chat instructions. You retain control by approving the Gorgias tool execution inside Claude Desktop.

Q: What happens if a customer profile does not exist when using Gorgias in Claude Desktop?

The Claude Desktop agent will search for the user via listcustomers in Gorgias first. If no record matches, your Claude Desktop agent can run createcustomer to generate a new Gorgias profile.

Run Gorgias support workflows directly inside Claude Desktop to update tickets and lookup customers without leaving your chat window.

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Setup Gorgias with Claude Desktop

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Resolve tickets directly from Claude Desktop

The Gorgias MCP Server gives your Claude Desktop interface direct access to support tickets using `list_tickets` and `get_ticket`. Your Claude Desktop agent reads your Gorgias ticket history to draft responses and update ticket statuses without requiring you to switch windows. When a customer requests an update, your Claude Desktop agent uses `update_ticket` to modify Gorgias priority levels or assign the issue to a different support tier.

Update customer records in real time

This MCP Server exposes customer details directly to your Claude Desktop agent via `get_customer` and `list_customers`. If you need to fix a phone number, your Claude Desktop agent executes `update_customer` to modify the Gorgias record instantly. For new buyers, your Claude Desktop agent uses `create_customer` to build Gorgias profiles on the fly.

Draft replies and internal notes

Your Claude Desktop agent uses `create_message` to post replies directly to open Gorgias threads or leave internal notes. By pulling context with `list_messages`, the Claude Desktop client knows exactly what was said in previous Gorgias conversations. You can also query support staff availability in Claude Desktop using `list_users` and `get_user` to see which Gorgias agent is online.

Setup guide

Set up Gorgias MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Gorgias MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Gorgias MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under gorgias-mcp.

json

{
  "mcpServers": {
    "gorgias-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Gorgias MCP in Claude Desktop

Open your claude_desktop_config.json file and add the Gorgias MCP Server configuration under the mcpServers key. Once you save the file and restart Claude Desktop, the Gorgias tools will show up under the hammer icon.

Yes, local configuration of the Gorgias MCP Server works on all tiers of Claude Desktop. You just need to paste the Gorgias server settings into your local Claude Desktop configuration file.

Yes, your Claude Desktop agent calls `update_ticket` to modify Gorgias statuses, assignees, or tags based on your chat instructions. You retain control by approving the Gorgias tool execution inside Claude Desktop.

The Claude Desktop agent will search for the user via `list_customers` in Gorgias first. If no record matches, your Claude Desktop agent can run `create_customer` to generate a new Gorgias profile.

Your Gorgias ticket messages and customer profiles remain secure because the server runs inside an isolated V8 sandbox connected to Claude Desktop. No Gorgias support data is stored on external third-party databases, keeping your customer communication private.

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