How to Use the Hiver MCP in Claude

Q: Can Claude Desktop manage my Hiver tags?

Yes. Use listinboxtags to see what labels are available or searchtagsbyname to find specific ones for your threads. It helps you keep your inbox organized.

Q: Are Hiver team members visible in Claude Desktop?

They are. You can use searchteammembers or listinboxmembers to see exactly who is assigned to a thread. It makes team collaboration much faster.

Turn your Claude Desktop into a shared helpdesk. Manage Hiver tickets and team drafts directly within your AI client.

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Connect Hiver MCP to Claude Desktop

Create your Vinkius account to connect Hiver to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Hiver with Claude Desktop

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Manage shared inboxes in Claude Desktop

Stop jumping between your browser and the inbox. Use `list_shared_inboxes` to pull your active queues directly into the chat interface. Once you pick a thread, call `get_conversation_details` to see the full history. You get the context you need without leaving your workflow.

Draft and status updates for Hiver

Draft replies with `create_shared_draft` while discussing the customer issue with Claude Desktop. It puts the draft right where your team can review it. Keep your ticket pipeline clean by using `update_thread_status`. You change the state of any email without opening the Hiver dashboard.

Verify Hiver connectivity

Run `test_hiver_auth` to confirm your credentials are solid before you start working. It saves you from mystery errors later. If you need to check the pulse of the integration, `get_api_status` tells you if the Hiver backend is responding as expected.

Setup guide

Set up Hiver MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Hiver MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Hiver MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under hiver-mcp.

json

{
  "mcpServers": {
    "hiver-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Hiver. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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Common questions about Hiver MCP in Claude Desktop

It connects via the MCP protocol to inject Hiver actions into your local chat. You configure the server in your config file, and the tools appear as a set of commands for your agent.

Yes. Use `list_inbox_tags` to see what labels are available or `search_tags_by_name` to find specific ones for your threads. It helps you keep your inbox organized.

Your data stays between the Hiver API and your local instance. The server only touches your email thread content and metadata required to perform the specific tool actions you trigger.

They are. You can use `search_team_members` or `list_inbox_members` to see exactly who is assigned to a thread. It makes team collaboration much faster.

The connection uses your specific endpoint token. We don't store your credentials, and the server operates in an ephemeral environment that clears once your session ends.

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