How to Use the Medallia MCP in Windsurf

Q: Can I search specific survey comments using Medallia tools in Windsurf?

Yes, Cascade uses searchresponses to find text matches within your feedback. It instantly correlates those responses to active files in your editor.

Q: How do I configure the Medallia MCP Server in my Windsurf setup?

Add the server settings to your local mcpconfig.json file or use the built-in MCP Marketplace. Cascade auto-discovers the 10 tools as soon as you reload the configuration.

Q: What tools are available for checking user access?

You can use listusers to see who has access to specific experience programs. This keeps your team permissions aligned directly from your editor.

Track Medallia customer feedback directly inside Windsurf and let Cascade autonomously resolve alerts.

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Connect Medallia MCP to Windsurf

Create your Vinkius account to connect Medallia to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Medallia with Windsurf

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Autonomously triage customer complaints with Windsurf

`list_alerts` fetches active customer issues from your experience management programs directly into your workspace. Cascade reads the alert details, matches them against your codebase, and pulls context to understand exactly what broke. Instead of manual lookups, the agent chains `get_alert` to retrieve specific payloads. It then drafts a fix, runs tests, and updates your status without requiring step-by-step prompts.

Map survey responses using Cascade context chains

`list_responses` pulls raw survey answers into your IDE so you can analyze user sentiments. Windsurf scans these responses, identifies recurring bugs, and traces them back to specific lines of code in your open files. By calling `search_responses` with targeted terms, your agent filters feedback for specific features. It builds an active bug list based on real customer reports and maps them to your current sprint.

Sync Medallia MCP Server programs to local code

`list_programs` gets the active structure of your customer experience tracks to align your development goals. Cascade uses this list to map software releases to specific customer segments. The agent runs `get_program_details` to verify which APIs feed into each dashboard. This lets you align your database schemas directly with the incoming feedback channels.

Setup guide

Set up Medallia MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Medallia MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Medallia payment history." If connected, Cascade will call the Medallia tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "medallia-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Medallia. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Medallia MCP in Windsurf

You feed Cascade a high-level goal like finding recent checkout bugs. It automatically calls `list_alerts` and `get_alert` in a single execution chain, presenting the completed analysis.

Yes, Cascade uses `search_responses` to find text matches within your feedback. It instantly correlates those responses to active files in your editor.

Add the server settings to your local `mcp_config.json` file or use the built-in MCP Marketplace. Cascade auto-discovers the 10 tools as soon as you reload the configuration.

You can use `list_users` to see who has access to specific experience programs. This keeps your team permissions aligned directly from your editor.

All survey responses and alerts remain secured within Vinkius's zero-trust sandboxed environment. Your local editor only receives transient data through the secure MCP tunnel, ensuring no local caching of customer records.

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