How to Use the Nicereply MCP in Windsurf

Let Windsurf's Cascade agent turn Nicereply feedback into automated support workflows. No more manual data pulls.

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Connect Nicereply MCP to Windsurf

Create your Vinkius account to connect Nicereply to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Nicereply with Windsurf

Ask AI about this MCP

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Claude

Perplexity

Investigate Feedback Automatically

Set a goal like, "Find the root cause of our recent 3-star ratings." Windsurf's Cascade agent gets to work. It can `list_surveys` to find the right one, `list_responses` filtered by score, and then call `get_customer` to get details for each low-scoring response. This isn't just about reading data. Cascade then uses your other connected tools to act—like creating a ticket in your project manager or flagging a customer in a CRM. You define the goal, not the individual steps.

Build Live CX Dashboards with Windsurf

Ask Windsurf to build a component that tracks key support metrics. It will use this Nicereply MCP Server to chain `get_survey_stats` for an overview with `list_responses` for a recent feedback ticker. Because Cascade understands the goal, it won't just dump raw JSON into the chat. It plans the steps to get the data, format it, and then writes the actual front-end code for your dashboard. All from a single prompt.

Monitor Agent Performance Without Dashboards

You can create a workflow to check on team performance. Cascade can `list_users` to get your support agents, then iterate through them, pulling their associated feedback using `list_responses` with a user filter. It presents a clean summary right in your editor. No more digging through the Nicereply admin panel just to see how things are going. You get the insights you need, ready to be pasted into a report or discussed in a team meeting.

Setup guide

Set up Nicereply MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Nicereply MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Nicereply payment history." If connected, Cascade will call the Nicereply tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "nicereply-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Nicereply. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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Common questions about Nicereply MCP in Windsurf

Windsurf's Cascade agent runs a sequence automatically. It uses `list_responses` to find low scores, then calls `get_customer` to pull contact info for follow-up. You just set the goal, and it handles the tool execution.

Yes. If you have an MCP Server for your ticketing system connected, Cascade can chain the actions. It will use this server's `get_response` tool and then pass that data to the other server's `create_ticket` tool.

Just ask it in plain English: "Show me stats for the Q3 survey." Windsurf finds the right tool (`get_survey_stats`) and gives you the numbers directly. You don't need to specify the tool name.

Not at all. You describe what you want, like "get the average CSAT score," and Windsurf figures out it needs to use the `get_survey_stats` tool. You don't interact with the API directly.

This server only touches Nicereply customer, user, survey, and response data. All API calls are made from Vinkius's secure, ephemeral environment, and your API key is encrypted at rest. Windsurf never sees your credentials.

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