Can I reply to a review using the agent?

Yes! Use the `reply_to_review` tool with the Review ID and your message. If the source allows API replies, your message will be posted to Birdeye instantly.

How do I see the average rating for my business?

Simply ask the agent to `get_review_summary`. It will retrieve the overall counts and ratings aggregated across all supported platforms (Google, Facebook, etc.).

Can I trigger a review request for a specific customer?

Yes. Use the `checkin_customer` action with the customer's name and email. This will trigger the automated review and survey sequence configured in your Birdeye account.

Birdeye MCP Server

Name: Birdeye
Availability: InStock
Author: Vinkius

birdeye.com

Built by Vinkius GDPR ToolsFree

Manage reputation and customer experience via Birdeye — list reviews, manage contacts, and trigger surveys directly from any AI agent.

Vinkius AI Gateway supports streamable HTTP and SSE.

Works with every AI agent you already use

…and any MCP-compatible client

Birdeye MCP Server: see your AI Agent in action

AI Agent→Vinkius→Birdeye

You

Vinkius AI Gateway

GDPR·High Security·Kill Switch·Ultra-Low Latency·Plug and Play

Built-in capabilities (10)

checkin_customer

Check-in a customer to trigger review/survey requests

get_business_info

Retrieve core business information

get_contact

Get specific contact details

get_review_summary

Get a summary of review counts by source

get_survey_responses

Get responses for a specific survey

list_contacts

List customer contacts

list_locations

List all business locations

list_reviews

List customer reviews

list_surveys

List all surveys

reply_to_review

Reply to a specific customer review

What this connector unlocks

Connect your Birdeye account to any AI agent and orchestrate your customer experience and reputation management workflows through natural conversation.

What you can do

Review Management — List and retrieve detailed customer reviews and fetch review summaries by source.
Customer Interaction — Reply to reviews directly from the agent to maintain high engagement.
CX Automation — Trigger customer check-ins to automatically send review or survey requests.
Survey Insights — List available surveys and retrieve customer responses for analysis.
Contact Oversight — Manage your business contacts and retrieve detailed profile information.
Location Tracking — Access and list all business locations managed within your account.

How it works

1. Subscribe to this server
2. Enter your Birdeye API Key and Business ID
3. Start managing your reputation from Claude, Cursor, or any MCP-compatible client

Who is this for?

Reputation Managers — quickly check and respond to reviews without navigating multiple dashboards.
Customer Success Teams — monitor survey results and contact details straight from their workflow tools.
Marketing Leads — retrieve review summaries and location data for reporting.

Frequently asked questions

Give your AI agents the power of Birdeye

Access Birdeye and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.

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