Can I check the status of a specific support ticket?

Yes! Use the `get_ticket` tool with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.

How do I add a private note to a ticket for my team?

Simply ask the agent to `add_ticket_note` and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer.

Does the integration allow creating a ticket for a new user?

Yes. When using `create_ticket`, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.

BoldDesk MCP Server

Name: BoldDesk
Availability: InStock
Author: Vinkius

bolddesk.com

Built by Vinkius GDPR ToolsFree

Empower your customer support via BoldDesk — manage tickets, contacts, and agents directly from any AI agent.

Vinkius AI Gateway supports streamable HTTP and SSE.

Works with every AI agent you already use

…and any MCP-compatible client

BoldDesk MCP Server: see your AI Agent in action

AI Agent→Vinkius→BoldDesk

You

Vinkius AI Gateway

GDPR·High Security·Kill Switch·Ultra-Low Latency·Plug and Play

Built-in capabilities (10)

add_ticket_note

Add a private note to a ticket

create_ticket

Create a new support ticket

get_agent

Get details of a specific agent

get_contact

Get details of a specific contact

get_ticket

Get details of a specific ticket

list_agents

List all support agents

list_contacts

List all customer contacts

list_tickets

List all support tickets

reply_to_ticket

Add a public reply to a ticket

update_ticket

Update an existing ticket

What this connector unlocks

Connect your BoldDesk customer service account to any AI agent and orchestrate your support ticketing and help desk workflows through natural conversation.

What you can do

Ticket Oversight — List all support tickets and retrieve detailed history, including private notes and public replies.
Ticketing Automation — Create and update tickets directly from your workspace to streamline issue tracking.
Customer Communication — Add internal notes or reply to customers directly through the AI agent.
Contact Management — Access and manage your customer directory and individual user profiles.
Agent Coordination — List and retrieve details for support agents to monitor team activity and assignments.

How it works

1. Subscribe to this server
2. Enter your BoldDesk API Key and Domain
3. Start managing your help desk from Claude, Cursor, or any MCP-compatible client

Who is this for?

Support Leads — quickly check ticket statuses and agent assignments without manual dashboard searches.
Customer Success Managers — retrieve customer histories and profiles straight from their workflow tools.
Developers — integrate support ticketing into their automated business processes using natural language.

Frequently asked questions

Give your AI agents the power of BoldDesk

Access BoldDesk and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.

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