ConnectWise MCP Server
Equip your AI to seamlessly manage ConnectWise PSA tickets, clients, and technical documentation via text.
Vinkius AI Gateway supports streamable HTTP and SSE.
Works with every AI agent you already use
…and any MCP-compatible client
ConnectWise Manage MCP Server: see your AI Agent in action
Built-in capabilities (9)
create_ticket
Create a new service ticket in ConnectWise Manage
get_company
Returns name, contact info, territory, and status. Retrieve detailed information about a specific company
get_ticket
Returns summary, priority, status, assigned member, and notes. Retrieve detailed information about a specific service ticket
list_companies
Use to discover company identifiers for ticket creation. Retrieve a list of companies/clients in ConnectWise
list_contacts
Use to find external contact details. Retrieve a list of individual contacts within companies
list_members
Retrieve a list of internal staff members
list_sales_activities
Retrieve a list of sales and service activities
list_service_tickets
Supports pagination via pageSize. Retrieve a list of service tickets from ConnectWise Manage
search_tickets_by_summary
Useful for finding tickets by keyword. Find service tickets matching a keyword in the summary
What this connector unlocks
Empower your conversational AI with deep integration into ConnectWise Manage (PSA). Enhance technical support operations by enabling your agent to triage issues, update existing service tickets, and retrieve critical client environment data without leaving your conversational interface.
What you can do
- Ticketing Operations — Rapidly inspect queue statuses, assign incoming tickets, or update internal notes naturally.
- Asset & Configuration Retrieval — Look up devices, configurations, and agreements associated with a specific managed client.
- Billing & Time Entries — Log billable technical time or adjust status workflows directly through the chat.
How it works
1. Attach the ConnectWise tool to your preferred MCP interface.
2. Supply your designated Company ID, Public Key, and Private Key for secure authentication.
3. Chat seamlessly with your agent to govern your helpdesk and IT services.
Who is this for?
- Level 1/2 Support Technicians — Quickly triage, update notes, and close straightforward tickets without bogging down in complex UI menus.
- Service Delivery Managers — Audit ticket lifecycles, check SLA compliance, and monitor board queues efficiently.
- MSP Owners — Pull immediate reports on client profitability or check current active incidents directly from a mobile chat.
Frequently asked questions
Give your AI agents the power of ConnectWise Manage
Access ConnectWise Manage and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.
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