HelpCrunch MCP Server
Automate customer support via HelpCrunch — manage chats, customers, and team assignments directly from any AI agent.
Vinkius AI Gateway supports streamable HTTP and SSE.
Works with every AI agent you already use
…and any MCP-compatible client
HelpCrunch MCP Server: see your AI Agent in action
Built-in capabilities (11)
add_customer_tag
Add a label/tag to a customer profile
get_chat_details
Get detailed information about a specific chat
get_customer_details
Get detailed profile information for a specific customer
list_chat_messages
Useful for understanding context or historical interactions. List all messages within a specific chat
list_chats
Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch
list_customers
List all customers (contacts) in HelpCrunch
list_departments
List all support departments
search_chats
Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters
send_message
Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat
update_chat_assignee
Assign a chat to a specific team member
update_chat_status
Update the status of a chat (e.g., closed, open)
What this connector unlocks
Connect your HelpCrunch account to any AI agent and take full control of your customer communication and support workflows through natural conversation.
What you can do
- Chat Oversight — List all active and past conversations, retrieve full transcripts, and monitor response times.
- Customer Management — Access detailed customer profiles, add descriptive tags, and track user interaction history.
- Team Coordination — Reassign chats to specific team members or departments to ensure the right person handles every query.
- Proactive Support — Search through chats using complex filters to identify trends or urgent customer issues.
- Workflow Automation — Update chat statuses (closed, open, snoozed) directly from the chat interface.
- Operational Efficiency — List support departments and monitor the overall health of your customer service operations.
How it works
1. Subscribe to this server
2. Enter your HelpCrunch API Key (found in Settings > Developers)
3. Start managing your customer support from Claude, Cursor, or any MCP-compatible client
No more jumping between multiple dashboard tabs. Your AI assistant acts as a dedicated Support Lead or Customer Success Manager.
Who is this for?
- Support Managers — instantly retrieve chat summaries and check team workloads without digging through reports.
- Customer Success Teams — check client history and add updates or tags during follow-ups.
- Sales Development Reps — monitor new inbound chats and qualify leads directly from the communication flow.
Frequently asked questions
Give your AI agents the power of HelpCrunch
Access HelpCrunch and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.
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