Observe.AI MCP Server
Analyze and evaluate contact center interactions via Observe.AI — track transcripts, QA scores, and coaching directly from your AI agent.
Vinkius AI Gateway supports streamable HTTP and SSE.
Works with every AI agent you already use
…and any MCP-compatible client
Observe.AI MCP Server: see your AI Agent in action
Built-in capabilities (10)
get_evaluation_details
Get specific evaluation info
get_interaction_details
Get specific interaction info
get_interaction_transcript
Get interaction transcript
list_coaching_sessions
List agent coaching sessions
list_evaluation_forms
List QA evaluation forms
list_interaction_moments
g. Greeting, Closing) across interactions. List identified key moments
list_interaction_summaries
List AI-generated summaries
list_interactions
AI. List contact center interactions
list_qa_evaluations
List QA evaluations
list_workspace_users
AI workspace. List workspace agents and users
What this connector unlocks
Connect your Observe.AI account to your AI agent and gain deep visibility into your contact center performance and conversation intelligence through natural conversation.
What you can do
- Interaction Monitoring — List and inspect all calls, chats, and emails processed by the platform, including metadata and analysis.
- Full Transcripts — Retrieve the complete text transcripts for any call or chat interaction for detailed review.
- QA & Evaluations — Access quality assurance scores, evaluation forms, and individual agent performance metrics.
- AI Insights — View automated interaction summaries and identified business moments (e.g., Greetings, Objections).
- Coaching Oversight — Monitor agent coaching sessions and feedback logs to track improvement.
- Workspace Management — List all agents, supervisors, and admins in your Observe.AI instance.
How it works
1. Subscribe to this server
2. Enter your Observe.AI API Key (Bearer Token)
3. Start analyzing your contact center intelligence from Claude, Cursor, or any MCP client
Who is this for?
- QA Analysts — quickly check evaluation scores or read transcripts without opening the portal.
- Contact Center Managers — monitor high-level performance trends and AI-generated summaries during daily standups.
- Coaches & Supervisors — verify coaching session history and agent progress through natural language.
Frequently asked questions
Give your AI agents the power of Observe.AI
Access Observe.AI and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.
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