Delighted MCP Server
Equip your AI agent to monitor customer feedback, track NPS metrics, and manage survey responses via the Delighted API.
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Delighted MCP Server : voyez votre AI Agent en action
Capacités intégrées (10)
add_person_to_survey
Adds a new person to the system and schedules a survey invitation to be sent via the default channel. Add a new person to Delighted to trigger a survey
get_nps_metrics_summary
Returns real-time Net Promoter Score (NPS) along with a breakdown of promoters, passives, and detractors. Retrieve overall NPS metrics, including promoter and detractor counts
get_person_feedback_history
Resolves all previous survey responses, cumulative NPS contribution, and associated person attributes. Get all feedback and metadata for a specific person
get_recent_customer_comments
List the most recent survey responses that include a text comment
get_response_details
Resolves customer details, specific survey channel, and the full text of the feedback comment. Get full details for a specific survey response
list_feedback_contacts
Returns a list of people who have interacted with Delighted, including their email addresses and survey history metadata. List people who have been sent surveys or provided feedback
list_recent_detractors
Identifies "detractors" based on an NPS score between 0 and 6. Identify customers who provided a low NPS score (0-6)
list_survey_responses
Returns response metadata including score, comment, person identifier, and timestamp. List all customer survey responses in Delighted
list_top_promoters
Identifies "promoters" based on an NPS score of 9 or 10. Identify customers who provided a high NPS score (9-10)
search_responses_by_comment
Identifies survey responses where the text matches the provided search term. Search for survey responses containing specific keywords in comments
Ce que ce connecteur débloque
Integrate Delighted by Qualtrics, the leading experience management platform, directly into your AI workflow. Monitor your customer feedback in real-time, track Net Promoter Score (NPS) metrics, and analyze survey comments using natural language.
What you can do
- Feedback Monitoring — List and retrieve detailed survey responses, including scores and text comments from your customers.
- Metric Intelligence — Retrieve overall NPS metrics, including promoter, passive, and detractor counts.
- Customer Research — Access feedback history and metadata for specific individuals in your database.
- Survey Automation — Add new people to Delighted to trigger feedback surveys directly via chat.
How it works
1. Connect the Delighted integration to your AI assistant.
2. Authorize using your Delighted API Key (found in your account settings).
3. Gain real-time insights into customer satisfaction through intuitive conversation.
Who is this for?
- Customer Experience (CX) Leads — Quickly identify promoters and detractors on the go.
- Product Managers — Search for specific feedback themes and comments to inform product roadmaps.
- Support Teams — Review customer feedback history before resolving support tickets.
Questions fréquemment posées
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