Dixa MCP Server
Equip your AI agent to manage customer conversations, track agents, and monitor support queues via the Dixa API.
Vinkius AI Gateway prend en charge le streamable HTTP et le SSE.
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…et tout client compatible MCP
Dixa MCP Server : voyez votre AI Agent en action
Capacités intégrées (10)
get_agent_profile
Get full profile and performance data for a specific agent
get_conversation_details
Get detailed information for a specific customer conversation
get_service_account_metadata
Retrieve metadata and usage limits for your Dixa account
list_customer_conversations
List all customer service conversations in your Dixa account
list_open_support_tickets
Identify conversations that are currently in an "Open" or "Unassigned" status
list_service_agents
List all support agents registered in your Dixa organization
list_service_queues
List all active service queues configured in Dixa
list_support_teams
List all configured support teams and their members
quick_agent_presence_audit
Retrieve a high-level summary of active agent presence statuses
search_conversations_by_subject
Search for conversations using a keyword in the subject
Ce que ce connecteur débloque
Integrate Dixa, the customer friendship platform, directly into your AI workflow. Manage your multi-channel support conversations, monitor agent presence and performance, track service queues, and oversee your support teams using natural language.
What you can do
- Conversation Oversight — List and retrieve detailed information for all customer conversations and their current processing status.
- Agent Intelligence — Monitor real-time agent presence, profile details, and team assignments across your organization.
- Queue Monitoring — Track active service queues and routing settings to ensure efficient support delivery.
- Team Management — List all support teams and identify members assigned to specific organizational units.
How it works
1. Connect the Dixa integration to your AI assistant.
2. Authorize using your Dixa API Token (found in your organization settings).
3. Orchestrate your customer service and support operations through intuitive conversation.
Who is this for?
- Support Managers — Quickly check queue volumes and agent availability on the go.
- Customer Success Leads — Research conversation history and agent performance via chat.
- Operations Teams — Monitor support team structures and organizational metadata instantly.
Questions fréquemment posées
Donnez à vos agents IA la puissance de Dixa
Accédez à Dixa et à plus de 2 000 serveurs MCP — prêts à être utilisés par vos agents, dès maintenant. Pas de code glue. Pas d'intégrations personnalisées. Branchez simplement Vinkius AI Gateway et laissez vos agents travailler.
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