Freshcaller MCP Server

Connect your Freshcaller (now Freshdesk Contact Center) account to any AI agent to automate your cloud telephony and contact center management through the Model Context Protocol (MCP). Freshcaller is a modern phone system that enables teams to handle customer calls across the globe with zero hardware. This MCP server enables you to track call logs, monitor agent performance, and retrieve recording links directly through natural conversation.

Key Features

• Call Oversight — List all inbound and outbound calls, fetch detailed metadata including duration and status, and monitor recent activity instantly.
• Agent Management — Access your database of users and agents to maintain full context of who is online and handling calls.
• Team Coordination — List configured agent teams and retrieve metadata for specific groups to optimize your routing.
• Recording Retrieval — Get direct links to call recordings for quality assurance and training purposes directly from your chat interface.
• Performance Metrics — Access real-time account metrics to understand call volumes and service levels across your organization.
• Number Inventory — List owned phone numbers and search for new available numbers to scale your global presence.
• Data Export — Monitor initiated export jobs to ensure your historical data is ready for deep analysis.

How it works

1. Subscribe to this server through the Vinkius Marketplace
2. Enter your Freshcaller Domain and API Key (found in your Profile Settings)
3. Start managing your cloud phone system from Claude, Cursor, or any MCP client

Who is this for?

• Support Managers — quickly check missed call counts or list agent statuses without manual dashboard navigation.
• Customer Success Ops — get a real-time overview of call center metrics and recording links via simple AI commands.
• Sales Teams — track outbound call history and verify durations for lead engagement reporting.