Groove MCP Server
Manage your customer support tickets via Groove — list conversations, reply to customers, and monitor agent activity directly via AI.
Vinkius AI Gateway prend en charge le streamable HTTP et le SSE.
Fonctionne avec tous les agents IA que vous utilisez déjà
…et tout client compatible MCP
Groove MCP Server : voyez votre AI Agent en action
Capacités intégrées (12)
create_message
Add a reply or internal note to a ticket
create_ticket
Create a new helpdesk ticket
get_agent
Get details for a specific agent by email
get_customer
Get details for a specific customer by email
get_mailbox
Get details for a specific mailbox by ID
get_ticket
Get details for a specific ticket by its number
list_agents
List all agents in the Groove account
list_customers
List all customers in the Groove account
list_mailboxes
List all mailboxes in the account
list_messages
List all messages and comments in a ticket
list_tickets
List all helpdesk tickets
update_ticket_state
Change the status of a ticket
Ce que ce connecteur débloque
Connect your Groove helpdesk account to any AI agent and take full control of your customer support operations through natural conversation.
What you can do
- Ticket Orchestration — List all support tickets and retrieve specific conversation summaries natively
- Live Customer Reply — Draft and send replies or internal notes to specific tickets flawlessy
- Status Management — Update ticket states including opened, pending, and closed to keep your inbox organized synchronously
- Agent Oversight — List active support agents and retrieve individual productivity details natively
- Customer Navigation — Search and retrieve customer profiles, including their full contact history flawlessly
- Mailbox Coordination — List and inspect all configured mailboxes to manage multi-channel support synchronously
How it works
1. Subscribe to this server
2. Enter your Groove API Access Token (found in your Groove Dashboard under Account Settings > API)
3. Start managing your helpdesk from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Support Leads — quickly summarize long ticket threads and audit agent responses via natural language
- Customer Success Managers — monitor high-priority tickets and update customer details directly through the chat interface
- Small Business Owners — manage customer inquiries and close resolved tickets flawlessly without opening the main dashboard synchronously
Questions fréquemment posées
Donnez à vos agents IA la puissance de Groove
Accédez à Groove et à plus de 2 000 serveurs MCP — prêts à être utilisés par vos agents, dès maintenant. Pas de code glue. Pas d'intégrations personnalisées. Branchez simplement Vinkius AI Gateway et laissez vos agents travailler.
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