Help Scout MCP Server
Automate customer support via Help Scout — manage conversations, customers, and team workflows directly from any AI agent.
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…et tout client compatible MCP
Help Scout MCP Server : voyez votre AI Agent en action
Capacités intégrées (12)
create_convo_note
Use this for team collaboration. Add a private note to a conversation
get_conversation
Get detailed information about a specific conversation
get_customer
Get detailed profile information for a specific customer
list_conversations
Useful for monitoring incoming customer queries. List support conversations/tickets
list_customer_ratings
List recent customer satisfaction ratings
list_customers
List all customers registered in the help desk
list_mailboxes
List all configured support mailboxes
list_staff_users
List all support agents/users in the tenant
list_tags
List all available tags for categorizing conversations
list_workflows
List automated support workflows
search_conversations
Search for conversations using a query
update_convo_status
Change the status of a conversation (e.g., active, closed)
Ce que ce connecteur débloque
Connect your Help Scout help desk to any AI agent and take full control of your customer communication and support operations through natural conversation.
What you can do
- Conversation Oversight — List all active support threads, retrieve full transcripts, and monitor response status.
- Customer Management — Access detailed customer profiles and historical interactions to provide personalized service.
- Team Collaboration — Add internal notes to conversations and update statuses (active, pending, closed) directly from the chat.
- Operational Visibility — List all configured mailboxes, tags, and automated workflows to ensure your help desk is correctly set up.
- Performance Insights — Retrieve customer satisfaction ratings to monitor the health of your support operations.
- Search Capabilities — Perform advanced searches across your entire conversation history to find answers quickly.
How it works
1. Subscribe to this server
2. Enter your Help Scout OAuth Access Token
3. Start managing your support operations from Claude, Cursor, or any MCP-compatible client
No more manual exporting of ticket data. Your AI assistant acts as a dedicated Support Coordinator or Customer Success Specialist.
Who is this for?
- Support Managers — instantly retrieve conversation summaries and check agent workloads.
- Customer Success Teams — check client history and add internal notes during follow-ups.
- Operations Leaders — automate the oversight of mailboxes, tags, and satisfaction ratings.
Questions fréquemment posées
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