Helpshift MCP Server
Automate mobile and web support via Helpshift — manage issues, FAQs, and user profiles directly from any AI agent.
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Helpshift MCP Server : voyez votre AI Agent en action
Capacités intégrées (11)
add_issue_message
Pass the message details as a JSON string in "body_json". Add a message to an existing issue
bulk_user_action
Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)
create_issue
Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue
get_bulk_task_status
Check the status of a bulk profile operation
get_issue_audit_logs
Retrieve the action history for a specific issue
get_issue_details
Get detailed information about a specific issue
list_faq_sections
List FAQ categories/sections
list_faqs
List all published FAQ articles
list_issues
Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift
list_registered_apps
List all applications registered in your Helpshift dashboard
update_issue_status
Update the status of an issue (e.g., Resolved, Rejected)
Ce que ce connecteur débloque
Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.
What you can do
- Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
- Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
- Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
- User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
- Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
- Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.
How it works
1. Subscribe to this server
2. Enter your Helpshift API Key and Domain
3. Start managing your support operations from Claude, Cursor, or any MCP-compatible client
No more manual exporting of issue logs. Your AI assistant acts as a dedicated Support Operations Lead or Mobile Support Specialist.
Who is this for?
- Support Managers — instantly retrieve issue transcripts and audit logs to understand complex cases.
- Mobile Product Teams — monitor incoming bug reports and user feedback from within the development flow.
- Customer Success Ops — automate the management of large user profile batches and identity syncs.
Questions fréquemment posées
Donnez à vos agents IA la puissance de Helpshift
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