# Atera MCP for AI Agents MCP

> Atera MCP gives your AI agent deep access into your IT management platform. You stop clicking through dashboards and start talking directly to your infrastructure data. Use it to list devices, create support tickets, audit customer records, and track system alerts—all from a single conversation with your preferred AI client.

## Overview
- **Category:** customer-support
- **Price:** Free
- **Tags:** rmm, psa, it-management, remote-monitoring, ticket-tracking, device-management

## Description

Atera lets you manage complex IT operations by connecting your AI agent directly to your monitoring platform's core functions. You don't have to navigate multiple tabs or copy-paste data between systems. Instead, you simply ask for what you need—like listing all devices running a specific OS, or finding the last five high-priority support tickets.

For example, if an agent reports an issue, your AI client can immediately pull up that customer's contact details and create a formal ticket, everything in one go. This capability radically changes how MSPs handle day-to-day work. When you connect Atera via Vinkius, your agent gains powerful tools to monitor hardware status, review organizational structures, and keep track of every alert without ever needing to log into the web dashboard manually.

## Tools

### create_ticket
Creates a brand new support ticket in your system.

### get_account_check
Verifies that the Atera account connection is working correctly.

### get_agent
Retrieves detailed information for one specific monitored device (agent).

### get_customer
Gets all the details for a single customer organization.

### get_ticket
Pulls all the details associated with one specific ticket ID.

### list_agents
Lists every monitored device (agent) currently connected to Atera.

### list_alerts
Pulls a list of all recent system alerts that need attention.

### list_customers
Lists every customer organization managed by Atera.

### list_tickets
Retrieves a list of all support tickets currently in the system.

## Prompt Examples

**Prompt:** 
```
Show me all agents for Acme Corp that are showing high CPU usage.
```

**Response:** 
```
**Agent Status Report: Acme Corp**

*   **Total Devices:** 45
*   **High Usage Detected:** 3 devices (Requires immediate attention)

| Device ID | IP Address | OS Type | Alert Level |
| :--- | :--- | :--- | :--- |
| DEV-012 | 192.168.1.5 | Windows 10 | HIGH (CPU > 90%) |
| DEV-345 | 192.168.1.10 | MacOS Ventura | MEDIUM (Memory Low) |
| DEV-789 | 192.168.1.15 | Linux Kernel | HIGH (Disk Space < 5%) |
```

**Prompt:** 
```
What's the status of the last ticket for client Beta Inc?
```

**Response:** 
```
I found the details on Ticket ID: **9034**. 

*   **Status:** Pending Client Response
*   **Priority:** Medium (Tier 2)
*   **Created For:** John Doe (Contact ID: C-55)
*   **Last Action:** Assigned to Tier 1 Support on 2026-06-12. 

The issue relates to a VPN connection failure, which is consistent with the alerts found for their gateway devices.
```

**Prompt:** 
```
List all customers that have open high priority tickets.
```

**Response:** 
```
I've checked the current queue and found 3 clients with active high-priority issues:

1.  **Acme Corp:** Ticket ID 1234 (VPN Connection Issue). Requires immediate network review.
2.  **Global Solutions Inc.:** No open tickets, but 5 agents are showing 'Offline' status.
3.  **Beta Inc.:** Ticket ID 9034 (System Access Failure). Needs credentials reset.
```

## Capabilities

### View Device Status
List all monitored devices (agents), getting detailed info like OS type, IP addresses, and current online/offline status.

### Create Support Tickets
Generate a new support ticket instantly when an issue is reported, ensuring it gets logged with the right details.

### Retrieve Account Details
Verify that your Atera account connection is active and ready to use by checking credentials.

### Manage Support Tickets
Get full details on a specific ticket or list all current tickets across the client base.

### Access Customer Data
Retrieve detailed information about any customer organization or individual end-user contact within your system.

### Monitor System Alerts
Pull a list of recent alerts, letting you proactively identify potential hardware failures or service outages.

## Use Cases

### Investigating a client outage
A user asks: 'What's wrong with the main office?' The agent responds by calling `list_alerts` first, finding a 'Disk Space Low' warning. It then uses `get_customer` to pull up the client's contact list and recommends who needs to be notified immediately.

### Starting a new service contract
An operations manager asks: 'Show me all clients in Texas.' The agent runs `list_customers`, filters the results, and then uses `get_customer` on one specific entry to pull up contact details for sales follow-up.

### Handling a sudden support surge
A tech needs to open a record. They ask: 'Log a new ticket for Agent ID 502.' The agent executes `create_ticket`, logging the issue and immediately returns the new ticket number.

### Pre-audit preparation
A manager needs to report on device health. They ask: 'How many agents are online vs offline?' The agent runs `list_agents` and summarizes the full count, saving them from clicking through dozens of individual device dashboards.

## Benefits

- You stop navigating complex web dashboards. Asking your agent to list all monitored agents or check specific device details is instant.
- Need to know what's broken? By using the `list_alerts` tool, you immediately get a clear rundown of potential hardware or software failures, letting you fix things before they become major outages.
- Never lose context again. Your agent can cross-reference customer data with current tickets. You can ask it to find all high-priority issues for 'Acme Corp' in one query.
- Ticket handling gets faster. Instead of manually logging into the ticketing system, you use `create_ticket` and get a new ticket logged immediately from your chat interface.
- Auditing is painless. You can quickly call `list_customers` or `list_agents` to pull comprehensive reports on who your clients are and what tech they run.
- It saves time finding data points. The MCP allows you to consolidate knowledge about customer structure, agent status, and open tickets into one conversational flow.

## How It Works

The bottom line is that your AI client handles the complex back-and-forth with Atera so you just get a clean, conversational answer.

1. Your AI client authenticates with the Atera MCP using your secure API key.
2. You prompt your agent with a natural language request, such as 'List all offline agents in the Northeast region.'
3. The MCP executes the relevant tool calls and returns structured data, which your AI client then presents to you in plain English.

## Frequently Asked Questions

**How does Atera MCP help manage my IT support tickets?**
Atera MCP lets your AI agent read, list, and create new support tickets directly. You can ask it to show the last five issues or generate a ticket instantly for an issue found during monitoring.

**I need to check device status across multiple clients using Atera MCP?**
Yes. By listing agents, you can pull comprehensive data on OS types and IP addresses for all monitored devices without manual dashboard navigation. This is great for large MSP accounts.

**What kind of customer information can I get with Atera MCP?**
You can retrieve full details about individual customers and their associated contacts. It helps you build a complete picture of the organization structure before starting any troubleshooting.

**Can Atera MCP help me plan for audits or reporting?**
Absolutely. You can ask your agent to list all customer accounts, allowing you to pull comprehensive data sets on who you serve and their current operational status for quarterly reports.

**Is Atera MCP just for viewing alerts, or can it do more?**
It does much more. While checking recent system alerts is key, the MCP also lets you cross-reference those alerts with customer data and create new tickets based on what's found.

**What if I need to find a specific device detail using Atera MCP?**
You simply ask your agent for details about the agent. It pulls all the technical specs, including IP addresses and OS information, right into the conversation window for you.