# Elevio MCP

> Elevio MCP gives your AI agent direct access to manage all content within a knowledge base platform. You can audit article volumes, check category structures for gaps, and monitor the activation status of support modules—all through natural conversation. Stop opening dozens of tabs just to see if your documentation is up-to-date; this tool consolidates every piece of organizational knowledge into one chat window.

## Overview
- **Category:** productivity
- **Price:** Free
- **Tags:** help-center, customer-education, knowledge-base, self-service, documentation, article-management

## Description

Elevio lets you treat your entire knowledge base like a searchable asset. Instead of logging into the platform and digging through reporting dashboards, you simply talk to your agent. You can ask it to audit how healthy your content is right now, getting high-level summaries of article volumes and category coverage instantly. If you need to check if any articles are stuck in draft status or if a specific support module (like tickets or search) needs activation, this MCP handles it. Connecting Elevio via Vinkius means you never have to switch contexts; your agent performs these checks alongside everything else you're doing with your AI client. It turns complex content oversight into simple conversation.

## Tools

### get_elevio_account_metadata
Retrieves usage metrics and limits for your Elevio account.

### get_article_details
Fetches the full content and detailed configuration settings for a single knowledge base article.

### quick_content_health_audit
Generates an immediate, high-level summary of available articles and category coverage.

### list_knowledge_articles
Lists every article in your knowledge base so you can see the full scope of content.

### list_knowledge_categories
Retrieves a list of all structured categories defined within your account.

### list_draft_knowledge_articles
Identifies and lists articles that are currently marked as drafts, not yet published.

### list_empty_knowledge_categories
Checks your structure to identify categories that have no associated articles right now.

### list_active_modules
Lists all integrated assistant modules, like support or search, and their current operational status.

### list_latest_article_updates
Finds the articles that were most recently created or updated in the system.

### search_knowledge_articles
Searches for specific knowledge base articles using a title, keyword, or phrase.

## Prompt Examples

**Prompt:** 
```
List all published knowledge articles.
```

**Response:** 
```
I've found 12 published articles, including 'Getting Started Guide' and 'Billing FAQ'. 3 articles are currently in draft status. Would you like to see the details for the Getting Started Guide?
```

**Prompt:** 
```
Show me the categories in our knowledge base.
```

**Response:** 
```
I've retrieved 5 categories, including 'Product Basics' (8 articles), 'Advanced Features' (4 articles), and 'Troubleshooting'. 'Troubleshooting' currently has 0 articles. Should I pull the list of draft articles to see if any belong there?
```

**Prompt:** 
```
Search for articles about 'integrations'.
```

**Response:** 
```
I've found 3 articles matching 'integrations': 'Setting up Slack', 'API Overview', and 'Webhooks Guide'. All are published. Would you like the full content for the API Overview?
```

## Capabilities

### Audit Content Health
Quickly retrieve a summary of how many articles and categories exist, pinpointing potential gaps in documentation.

### List Full Article Details
Retrieve the complete content and detailed settings for any single knowledge base article using its title or ID.

### Check Content Status
Filter lists to show only articles that are stuck in draft status, saving manual review time.

### Monitor System Modules
List and check the current activation statuses of all built-in assistance modules (support, search, etc.).

### Search Content by Keyword
Find articles across your entire knowledge base using just a keyword or title.

## Use Cases

### The Quarterly Audit
An operations engineer needs to know exactly what content is missing before a product launch. They ask the agent to run quick_content_health_audit, which returns article volumes and category coverage. The system then calls list_empty_knowledge_categories, revealing three critical areas that need articles written.

### The Support Escalation
A customer service agent needs to reference a highly technical process. Instead of sending the user to five different pages, they ask the agent to search for 'advanced billing protocols'. The MCP uses search_knowledge_articles and then provides the full content via get_article_details in one response.

### Content Governance Check
A knowledge manager needs to verify that all articles related to a new feature have been drafted. They ask list_draft_knowledge_articles, and the agent immediately provides a clean list of article titles requiring review before publication.

### Module Checkup
An engineering team is deploying an update and needs to ensure all customer touchpoints are covered. They use list_active_modules to confirm that the 'support' module and 'search' module are both showing as active.

## Benefits

- Instead of manually checking article statuses through multiple reports, you can ask the agent to list the latest article updates instantly. This saves time and keeps your documentation current.
- When a customer asks about niche features, you don't have to guess where the content lives; use the search_knowledge_articles tool to find the precise answer or link immediately.
- You can spot structural problems by using list_empty_knowledge_categories. The agent shows you which categories are defined but currently lack any articles, flagging immediate gaps.
- Get a full picture of your content library's health with quick_content_health_audit. It provides an instant summary of article volumes and category coverage in one go.
- You can monitor operational readiness by calling list_active_modules. This confirms if the search or support modules are actually turned on, preventing broken customer experiences.

## How It Works

The bottom line is you get immediate, structured insights into your entire content library without leaving your conversation flow.

1. Connect the Elevio MCP to your AI client and authorize it with your API key.
2. Ask your agent to perform an audit, such as listing all articles in the knowledge base or checking for empty categories.
3. Your agent processes the request against Elevio's data and provides a plain text summary of findings.

## Frequently Asked Questions

**How does the Elevio MCP help me find articles?**
The Elevio MCP lets you search for content using keyword or title searches via the search_knowledge_articles tool. It returns matching article titles so your agent can provide quick, relevant answers.

**Can I see which categories are missing articles with Elevio MCP?**
Yes. You can use list_empty_knowledge_categories to identify specific categories that have been set up but currently contain no associated knowledge base articles.

**How do I know if my modules are working after connecting the Elevio MCP?**
The list_active_modules tool lets you view all integrated assistant modules, confirming their current activation status to ensure your customer service channels are live.

**What is the difference between listing articles and searching with the Elevio MCP?**
list_knowledge_articles shows a complete list of every title available. search_knowledge_articles uses keywords or phrases to locate specific, relevant content within that larger library.

**Can I check draft articles using the Elevio MCP?**
Absolutely. You can run list_draft_knowledge_articles to get a clean list of every article currently stuck in 'Draft' status, helping your team prioritize publishing efforts.