# NPS Score Calculator MCP > NPS Score Calculator MCP. It turns raw survey counts into actual scores, identifies your performance tier, and checks your numbers against industry standards. No more manual math or guessing if your score is actually good. Whether you're tracking a product launch or a seasonal campaign, this MCP gives you the clarity you need to see where you stand in real-time. It's built for anyone who needs to turn survey data into a clear, actionable loyalty metric. ## Overview - **Category:** business - **Price:** Free - **Tags:** nps, customer-loyalty, statistics, benchmarking, marketing ## Description The NPS Score Calculator MCP takes the headache out of customer loyalty metrics. Instead of pulling raw survey data into a spreadsheet and hunting for formulas, you just tell your agent what the numbers are. It handles the heavy lifting by turning those counts into a clear score and a performance tier like 'Good' or 'Excellent.' It also pulls in industry standards so you aren't guessing if your results actually matter. You can see how you stack up against other sectors without leaving your chat window. It's a big part of why Vinkius is the go-to for getting these kinds of insights quickly. You get a direct answer on where your brand stands, backed by statistical context like the margin of error, so you can make decisions based on facts rather than gut feelings. It replaces the constant tab-switching between survey tools, calculators, and industry reports. You just feed in the data and get a finished analysis. It's about getting to the point of 'how are we doing?' without the busy work in between. You don't have to worry about missing a step in the math or using an outdated benchmark from a different year. The MCP does the thinking for you, giving you a clear, actionable status on your customer loyalty in one go. ## Tools ### get_industry_benchmark Retrieves the NPS benchmark for a specific industry. ### calculate_nps Calculates Net Promoter Score (NPS) and statistical margin of error. ### compare_performance Compares current NPS against industry benchmark. ## Prompt Examples **Prompt:** ``` Calculate my NPS score from these responses: 10 people gave a 10, 5 people gave a 9, 2 people gave an 8, and 3 people gave a 5. ``` **Response:** ``` Your NPS score is 60. This falls into the 'Good' classification, with a total of 20 responses and a calculated margin of error. ``` **Prompt:** ``` What is the benchmark for the Retail industry? ``` **Response:** ``` The standard NPS benchmark for the Retail industry is 30. ``` **Prompt:** ``` Compare an NPS of 45 in the Technology sector to the industry standard. ``` **Response:** ``` Your NPS of 45 is 15 points above the Technology industry benchmark of 30. ``` ## Capabilities ### Convert survey counts to an NPS score Turn raw numbers from your surveys into a standard Net Promoter Score instantly. ### Identify your performance tier Get an automatic classification like Good or Excellent based on your score. ### Get the statistical margin of error See the reliability of your data with a calculated margin of error. ### Look up industry benchmarks Find the standard NPS targets for sectors like Retail or Technology. ### Compare your results to the baseline See exactly how many points you are above or below the industry average. ## Use Cases ### Checking survey significance A CSM wants to know if a survey of 50 people is statistically significant. They ask the agent to calculate the score and the margin of error using calculate_nps. ### Benchmarking a new release A PM needs to know if a score of 45 is actually good for the Retail sector. They use get_industry_benchmark to find the target and compare_performance to see the gap. ### Building a quarterly report A Marketing Analyst is building a slide deck and needs a 'Good' classification. They use calculate_nps to turn raw data into a performance tier. ### Quick brand health check A Founder wants to know the gap between their current score and the tech industry. They use compare_performance to get the answer in one sentence. ## Benefits - Stop doing manual math with calculate_nps to get your score. - Get instant context with get_industry_benchmark for your specific sector. - See your actual standing with compare_performance against the baseline. - Avoid vanity metrics by checking the margin of error via calculate_nps. - Speed up reporting by getting performance tiers automatically. - Standardize your reporting across different sectors using get_industry_benchmark. ## How It Works The bottom line is you get accurate loyalty metrics without doing any manual math. 1. Input your raw survey data, such as how many people gave each score. 2. The MCP processes the math and fetches relevant industry benchmarks. 3. You get your NPS score, performance tier, and a comparison to the baseline. ## Frequently Asked Questions **How do I calculate my score with the NPS Score Calculator?** Just give your agent the raw counts of how many people gave each score. The MCP will then output your NPS score, performance tier, and the margin of error. **What benchmarks does the NPS Score Calculator use?** It pulls standard benchmarks for common sectors like Technology and Retail. You can use get_industry_benchmark to see the specific targets for your field. **Can the NPS Score Calculator show my performance tier?** Yes, it automatically classifies your score into categories like Critical, OK, Good, or Excellent as part of the calculate_nps tool. **How do I compare my results with the NPS Score Calculator?** Use compare_performance to see exactly how many points your current score is above or below the industry baseline. **Does the NPS Score Calculator include a margin of error?** Yes, the calculate_nps tool includes a statistical margin of error to help you understand the reliability of your survey data. **Which clients are compatible with the NPS Score Calculator?** You can use this MCP with any compatible client, including Claude, Cursor, Windsurf, and VS Code. Just connect it through Vinkius. **Does the NPS Score Calculator store my customer data?** No, it doesn't save any information. It processes the numbers you provide in your prompt to calculate the scores and benchmarks. **How do I set up the NPS Score Calculator?** You don't need to install anything on your machine. Just add it to your Vinkius dashboard and connect it to your AI client.