What clients can I use this MCP with?

You can use this with any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Do I need to host the MCP myself?

No, Vinkius hosts and manages the MCP for you. You just connect your client and start using the capabilities.

How does it measure efficiency?

The capability calculates resolution efficiency by comparing the time it takes to close a ticket against the complexity score of that ticket.

Can it tell if an account is at risk?

Yes, by using the evaluate_account_health capability, your agent can identify systemic issues between operational metrics and CSAT scores.

Does it work with different account tiers?

Yes, it can analyze escalation impacts and thresholds based on specific account tiers like Strategic accounts.

How does the capability account for different account tiers?

The analyze_escalation_impact capability uses the AccountTierCatalog to compare escalation rates against specific thresholds defined for Strategic, Enterprise, and Commercial tiers.

Can I measure efficiency for complex accounts?

Yes, calculate_resolution_efficiency weights resolution time against the account's complexity score to provide a fair performance metric.

What is account health correlation?

It is the relationship between operational metrics and customer sentiment. You can use evaluate_account_health to detect if low CSAT is caused by operational friction.

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Connect Enterprise Support Ticket Analysis to your AI

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Turn support ticket data into clear account health metrics.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 4 capabilities

We ship only the actions that matter.

Capability set01 / 01

01-04

4 capabilities in this set.

Part of 4 available through Enterprise Support Analytics.

01
Calculate resolution efficiency
This capability measures how fast your team resolves tickets relative to how hard the problems are. It gives your agent a way to track performance against complexity.
02
Analyze escalation impact
This capability checks how escalations affect specific account tiers. It helps your agent see if certain customer levels are hitting escalation thresholds too often.
03
Evaluate account health
This capability identifies friction points by comparing operational metrics against CSAT scores. Your agent uses it to determine if an account is truly healthy.
04
Get account ticket summary
This capability pulls a high-level overview of ticket volume and tier details for a specific account. It is the starting point for any account audit.

Real work

What teams actually run

Churn Risk Detection

Your agent flags accounts where high ticket volume and low CSAT suggest a failing relationship.

Operational Efficiency Audits

Use the agent to see if your team is getting slower as ticket complexity increases.

Tiered Service Validation

Check if Strategic tier accounts are receiving the service levels promised by monitoring their escalation rates.

Quarterly Business Reviews

Generate quick summaries of ticket activity and health metrics for client meetings.

One connector, every AI

Enterprise Support Analytics works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Enterprise Support Analytics to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

920ms average. Fast in production.

Enterprise Support Analytics is checked daily against the live service.

Daily averagePeak 1130ms

Oct 3Today

Fastest day: 763ms
Slowest day: 1130ms
14-day trend: Improving-6%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 4 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Enterprise Support Analytics, so you can see the experience inside your AI.

It does not authenticate your account with Enterprise Support Analytics. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Enterprise Support Analytics Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_pTRUD6MwrHj4I0Nn6ZtGLMKzcF00n2U9rybWFg8a/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Enterprise Support Analytics capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "enterprise-support-ticket-analysis-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_pTRUD6MwrHj4I0Nn6ZtGLMKzcF00n2U9rybWFg8a/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Enterprise Support Analytics in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Enterprise Support Analytics owners hand off.

This MCP is built for teams managing high-value enterprise relationships through support channels.

01
Customer Success Managers
They use the agent to monitor account health and prevent churn by spotting metric shifts.
02
Support Operations Leads
They hand off data analysis to the agent to track team efficiency and escalation trends.
03
Account Executives
They use the agent to get quick summaries of support activity for their enterprise clients.

FAQ

Questions Enterprise Support Analytics owners ask.

01
What clients can I use this MCP with?
You can use this with any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.
02
Do I need to host the MCP myself?
No, Vinkius hosts and manages the MCP for you. You just connect your client and start using the capabilities.
03
How does it measure efficiency?
The capability calculates resolution efficiency by comparing the time it takes to close a ticket against the complexity score of that ticket.
04
Can it tell if an account is at risk?
Yes, by using the evaluate_account_health capability, your agent can identify systemic issues between operational metrics and CSAT scores.
05
Does it work with different account tiers?
Yes, it can analyze escalation impacts and thresholds based on specific account tiers like Strategic accounts.
06
How does the capability account for different account tiers?
The analyze_escalation_impact capability uses the AccountTierCatalog to compare escalation rates against specific thresholds defined for Strategic, Enterprise, and Commercial tiers.
07
Can I measure efficiency for complex accounts?
Yes, calculate_resolution_efficiency weights resolution time against the account's complexity score to provide a fair performance metric.
08
What is account health correlation?
It is the relationship between operational metrics and customer sentiment. You can use evaluate_account_health to detect if low CSAT is caused by operational friction.

Explore

More in Enterprise

Connect Enterprise Support Analytics to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Calculate resolution efficiency

Analyze escalation impact

Evaluate account health

Get account ticket summary

What teams actually run

Churn Risk Detection

Operational Efficiency Audits

Tiered Service Validation

Quarterly Business Reviews

Building your own app? The connector is yours to use.

Enterprise Support Analytics Connector

Claude Desktop

Customer Success Managers

Support Operations Leads

Account Executives

What clients can I use this MCP with?

Do I need to host the MCP myself?

How does it measure efficiency?

Can it tell if an account is at risk?

Does it work with different account tiers?

How does the capability account for different account tiers?

Can I measure efficiency for complex accounts?

What is account health correlation?

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