How do I connect my Pylon account?

You subscribe to the MCP on Vinkius and then enter your Pylon API Token from your dashboard settings. Once connected, it is ready to use in your AI client.

Which AI clients can I use with this MCP?

You can use this with any MCP-compatible client, including Claude, Cursor, and Windsurf.

Can I reply to customers using the AI?

Yes, you can use the reply_to_issue capability to send responses to specific issues through your AI client.

Does this work with Slack or Microsoft Teams?

Pylon is designed for managing B2B relationships in shared channels like Slack and Microsoft Teams, and this MCP allows you to manage those interactions via your AI.

Can I search my documentation?

Yes, the MCP includes capabilities to list knowledge bases and search through articles to find the information you need.

Can my AI automatically find the latest messages for a specific support issue?

Yes! Use the get_issue_messages capability with the Issue ID. Your agent will respond with the complete metadata for the conversation thread, including sender details and timestamps in seconds.

How do I find my Pylon API Token?

Log in to your Pylon dashboard, navigate to Settings > API (or app.getpylon.com/settings/api), and you will find or generate your unique secret token there.

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Download PDF Markdown Version

Connect Pylon to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Manage customer accounts and support issues through natural conversation.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 11 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 11 available through Pylon.

01
Create issue
This capability creates a new support issue in Pylon using a JSON string of your data.
02
Get issue messages
Use this to pull the full message history for a specific issue.
03
Get issue
This capability retrieves detailed metadata for a single support issue.
04
List accounts
This capability returns a list of all your customer accounts.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 11 available through Pylon.

05
List tags
This capability provides a list of all available issue tags.
06
Update issue
Use this to modify the details of an existing support issue.
07
List issues
This capability retrieves a list of all issues in your Pylon account.
08
Get account
This capability fetches specific profile metadata for a single customer account.

Capability set03 / 03

09-11

3 capabilities in this set.

Part of 11 available through Pylon.

09
List articles
This capability lists the articles contained within a specific knowledge base.
10
List knowledge bases
Use this to see all the knowledge bases available in your Pylon account.
11
Reply to issue
This capability sends a response to an existing issue using a JSON body.

Real work

What teams actually run

Rapid Issue Context

A support agent asks the AI to summarize a long thread to understand a customer's technical problem quickly.

Account Health Checks

A Success Manager asks for a list of all open issues for a specific high-priority account.

Automated Ticket Creation

An operations lead uses the AI to programmatically create a new support issue from a chat conversation.

Knowledge Base Lookup

A team member asks the AI to find a specific technical article to answer a customer question.

Automate a task

Put Pylon to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Pylon works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Pylon to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

816ms average. Fast in production.

Pylon is checked daily against the live service.

Daily averagePeak 933ms

Oct 3Today

Fastest day: 714ms
Slowest day: 933ms
14-day trend: Improving-10%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 11 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Pylon, so you can see the experience inside your AI.

It does not authenticate your account with Pylon. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Pylon Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_EUsWqrfzCRnW5KSBxQZDus6ZoKZTmO5umMbAqLNK/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Pylon capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "pylon-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_EUsWqrfzCRnW5KSBxQZDus6ZoKZTmO5umMbAqLNK/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Pylon in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Pylon owners hand off.

This MCP is built for B2B teams managing customer relationships through shared channels.

01
Customer Success Managers
They use the AI to check account health and get issue summaries without leaving their chat app.
02
B2B Support Teams
They hand off message history retrieval and issue replies to the agent.
03
Operations Teams
They use the AI to monitor support performance and pull account metadata.

FAQ

Questions Pylon owners ask.

01
How do I connect my Pylon account?
You subscribe to the MCP on Vinkius and then enter your Pylon API Token from your dashboard settings. Once connected, it is ready to use in your AI client.
02
Which AI clients can I use with this MCP?
You can use this with any MCP-compatible client, including Claude, Cursor, and Windsurf.
03
Can I reply to customers using the AI?
Yes, you can use the reply_to_issue capability to send responses to specific issues through your AI client.
04
Does this work with Slack or Microsoft Teams?
Pylon is designed for managing B2B relationships in shared channels like Slack and Microsoft Teams, and this MCP allows you to manage those interactions via your AI.
05
Can I search my documentation?
Yes, the MCP includes capabilities to list knowledge bases and search through articles to find the information you need.
06
Can my AI automatically find the latest messages for a specific support issue?
Yes! Use the get_issue_messages capability with the Issue ID. Your agent will respond with the complete metadata for the conversation thread, including sender details and timestamps in seconds.
07
How do I find my Pylon API Token?
Log in to your Pylon dashboard, navigate to Settings > API (or app.getpylon.com/settings/api), and you will find or generate your unique secret token there.

Explore

More in Industry Titans

Connect Pylon to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Create issue

Get issue messages

Get issue

List accounts

05-08

List tags

Update issue

List issues

Get account

09-11

List articles

List knowledge bases

Reply to issue

What teams actually run

Rapid Issue Context

Account Health Checks

Automated Ticket Creation

Knowledge Base Lookup

Building your own app? The connector is yours to use.

Pylon Connector

Claude Desktop

Customer Success Managers

B2B Support Teams

Operations Teams

How do I connect my Pylon account?

Which AI clients can I use with this MCP?

Can I reply to customers using the AI?

Does this work with Slack or Microsoft Teams?

Can I search my documentation?

Can my AI automatically find the latest messages for a specific support issue?

How do I find my Pylon API Token?

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