How do I find my Workspace ID?

Use the `list_qa_workspaces` tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

Can I export reviews for a specific date range?

Yes, you can provide a `params` string (e.g., `fromDate=2023-01-01&toDate=2023-01-31`) to the list reviews tools to filter by date.

What is the difference between the Export and Import APIs?

The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

Zendesk QA (Klaus) MCP Server

Name: Zendesk QA (Klaus)
Availability: InStock
Author: Vinkius

zendesk.com/service/qa

Built by Vinkius GDPR ToolsFree

Export QA reviews, search conversations, and import ticket data via the Klaus (Zendesk QA) API.

Vinkius AI Gateway supports streamable HTTP and SSE.

Works with every AI agent you already use

…and any MCP-compatible client

Zendesk QA (Klaus) MCP Server: see your AI Agent in action

AI Agent→Vinkius→Zendesk QA (Klaus)

You

Vinkius AI Gateway

GDPR·High Security·Kill Switch·Ultra-Low Latency·Plug and Play

Built-in capabilities (7)

delete_qa_tickets

Remove specific ticket data from the QA platform

import_qa_tickets

Import conversation data into Zendesk QA for review

import_qa_users

Sync agents and managers into Zendesk QA

list_all_reviews

List all quality assurance reviews account-wide

list_qa_workspaces

Use this to identify workspace IDs for exporting reviews. List all Zendesk QA workspaces

list_workspace_reviews

List reviews for a specific workspace

search_qa_conversations

Search for conversations in Zendesk QA

What this connector unlocks

Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.

What you can do

Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
Workspace Management — List all available workspaces to organize your QA processes and review assignments
Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
Record Maintenance — Permanently remove ticket data from the QA platform via simple commands

How it works

1. Subscribe to this server
2. Enter your Zendesk Subdomain and QA API Token
3. Start managing your support quality from Claude, Cursor, or any MCP-compatible client

Who is this for?

QA Managers — Monitor support quality trends and export review data for reporting via natural language
Support Leads — Quickly search for agent reviews and identify areas for improvement from your dev tools
Operations Teams — Automate the synchronization of external ticket data into the QA platform effortlessly

Frequently asked questions

Give your AI agents the power of Zendesk QA (Klaus)

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