• SUCCESS
  • FAILURE
  • PENDING
  • MANUAL

How to automate user verification with your AI

Connect 8x8 to your agent to manage the OTP lifecycle. Your AI handles the SMS delivery and the validation logic.

Ask AI about this page

Short answer

How can I use AI to handle OTP verification?

Your AI uses 8x8 to trigger SMS codes and then checks the user's response to confirm their identity. This covers the full loop from the initial request to the final validation. You'll see the specific steps and outcomes below.

Verification outcomes

Where the process ends.

The AI manages the interaction between the user and the SMS gateway.

SUCCESS

Identity confirmed

The AI validates the code and confirms the user is legitimate. You get a clear signal to proceed with the session.

FAILURE

Invalid attempts

The AI identifies when a code doesn't match. It reports the mismatch so you can decide how to handle the user.

PENDING

Awaiting response

The AI tracks that a code was sent and waits for the user to type it in. This keeps the process moving without manual pings.

MANUAL

Needs a human

If the user fails repeatedly, the AI stops and flags the situation. You step in to handle the edge case manually.

The workflow

What your AI does when a verification request arrives.

The agent takes over the communication and the logic checks.

  1. Send the code

    The AI triggers an SMS containing a unique code to the user's phone number.

    send_verification

  2. Wait for input

    The agent monitors the conversation for the user's response.

    check_verification

  3. Verify the digits

    The AI compares the user's input against the sent code to ensure it's correct.

    check_verification

  4. Report the result

    The AI provides a final status of whether the verification passed or failed.

    check_verification

Try it

Copy these to start.

Use these prompts to trigger the 8x8 verification flow.

Starting points

These are opening lines. Replace the phone numbers and user names with your actual data.

8x8 Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_JyuomrXXpn9XpZ0ICPocIbj1UhvtVCSMtvbmNx8i/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — 8x8 capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "8x8-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_JyuomrXXpn9XpZ0ICPocIbj1UhvtVCSMtvbmNx8i/mcp"
    }
  }
}
Copy into chat04

  • Send a verification code to +15550102030.

  • Check if the code for user alex@example.com is correct.

  • Verify the user at 555-0199 using 8x8.

  • Run a verification check for the mobile number in my contact list.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect 8x8 once, then ask.

Link your account once and your credentials stay encrypted. You can then start giving commands to your agent immediately.

Connect 8x8 to your AI

FAQ

How this task behaves

  • 01

    Can the AI send codes via email?

    No. The AI only sends verification codes via SMS.

  • 02

    Can the AI change my 8x8 account settings?

    No. The AI can only trigger verification actions; it cannot modify your account configuration.

  • 03

    Does the AI handle the actual SMS delivery?

    Yes. The AI uses 8x8 to send the SMS directly to the user's phone.

  • 04

    Can the AI decide if a user is a fraudster?

    No. The AI only checks if the code matches the one sent. It doesn't perform security or fraud analysis.

  • 05

    Can the AI call the user to verify them?

    No. This task is strictly for SMS-based OTP verification.

  • More questions about 8x8? The Connector page answers them. See everything the 8x8 Connector can do

Connect 8x8 to Claude, Cursor, ChatGPT & more