• DELIVERY
  • TRACKING
  • HUMAN
  • LOGS

How to send multi-channel messages with your AI

Connect your AI to 8x8 to reach customers on their preferred apps. Once connected, your agent handles the messaging and delivery tracking.

Ask AI about this page

Short answer

How can my AI send messages on WhatsApp, SMS, or Viber?

Your AI uses the 8x8 Connector to send messages across SMS, WhatsApp, and Viber. It also checks if those messages were successfully delivered. You get a clear view of your reach through the following breakdown.

Messaging outcomes

Where your messages land

What happens when your agent executes a messaging command.

DELIVERY

Global reach

Your AI sends text via SMS, WhatsApp, or Viber. You reach customers on the mobile channels they use most.

TRACKING

Delivery status

The AI checks if your SMS reached the recipient. You'll know if the message was successful or if it failed.

HUMAN

Manual follow-up

If a message fails or a customer replies, the AI flags it for you. You step in to handle complex conversations.

LOGS

Interaction history

Your agent tracks what was sent and when. This keeps a record of your outbound communication.

The workflow

What your AI does when you ask it to message

The AI handles the technical steps of routing and verifying your messages.

  1. Select a channel

    The AI chooses between SMS, WhatsApp, or Viber based on your specific instructions.

    send_chat_message

  2. Dispatch the message

    Your agent pushes the text out through the 8x8 network to the customer's device.

    send_smssend_chat_message

  3. Check delivery

    The AI verifies if the SMS was successfully received by the recipient.

    get_sms_status

  4. Confirm status

    The AI reports back whether the message landed or if there was a delivery error.

    get_sms_status

Try it

Copy these to start.

Use these prompts to trigger your first messages.

Starting points

These are opening lines. Swap the bracketed info for your actual contact numbers or message text.

8x8 Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_JyuomrXXpn9XpZ0ICPocIbj1UhvtVCSMtvbmNx8i/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — 8x8 capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "8x8-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_JyuomrXXpn9XpZ0ICPocIbj1UhvtVCSMtvbmNx8i/mcp"
    }
  }
}
Copy into chat04

  • Send a WhatsApp message to +15550123 saying 'Your order is ready' via 8x8.

  • Send an SMS to the contact in my spreadsheet and let me know if it delivers.

  • Check the delivery status for the last SMS sent to the client in my contact list.

  • Message the customer on Viber to let them know we received their request.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect 8x8 once, then ask.

One click connects your 8x8 account to your AI client. Your credentials stay encrypted on our side.

Connect 8x8 to your AI

FAQ

How the 8x8 Connector behaves

  • 01

    Can my AI read my incoming WhatsApp messages?

    No. This Connector is for sending messages and checking SMS status, not for reading incoming chats.

  • 02

    Can the AI change my 8x8 account settings?

    No. The AI only has access to the tools for sending and checking status; it cannot modify your account.

  • 03

    How does the AI know if an SMS was delivered?

    The AI uses the status tool to check the delivery report for your sent SMS.

  • 04

    Can the AI send messages to anyone?

    Yes, provided you give it a valid phone number for the destination.

  • 05

    Does the AI handle the conversation if a customer replies?

    No. The AI sends the message, but you must handle the actual conversation if the customer responds.

  • More questions about 8x8? See everything the 8x8 Connector can do

Connect 8x8 to Claude, Cursor, ChatGPT & more