• MATCHED
  • MISMATCH
  • EMPTY
  • HUMAN

How to audit support email inboxes with your AI

Connect Aidbase to your AI client to scan your automated responders. Once connected, your agent can cross-reference inbox settings with your existing knowledge base.

Ask AI about this page

Short answer

How can I audit my support email inboxes using AI?

Your AI pulls a list of your inboxes and then checks the specific knowledge items assigned to each one. This lets you spot where automated responders might be using outdated or incorrect information.

Where every issue lands.

Audit outcomes

The AI organizes your findings into these categories.

MATCHED

Correct mappings

The AI confirms that the knowledge items in an inbox align with the incoming email types. You get a clean report of what is working.

MISMATCH

Knowledge gaps

The AI identifies inboxes where the assigned knowledge doesn't match the expected automated responses. You'll see exactly where the logic fails.

EMPTY

Unassigned inboxes

The AI flags inboxes that have no knowledge items attached. This helps you find automation holes before customers do.

HUMAN

Manual review needed

The AI highlights specific discrepancies that require a person to update the knowledge base or change the inbox settings.

The workflow

What your AI does when you start an audit.

The AI handles the data retrieval so you can focus on the logic.

  1. Identify inboxes

    Your agent pulls a full list of all available support inboxes from your Aidbase account.

    list_aidbase_inboxes

  2. Inspect inbox settings

    The AI looks into a specific inbox to see how it is configured and what it handles.

    get_aidbase_inbox

  3. Check knowledge links

    Your agent retrieves the specific knowledge items currently tied to that inbox.

    list_aidbase_inbox_knowledge

  4. Verify automation

    The AI compares the retrieved knowledge against the inbox purpose to find errors.

    list_aidbase_inbox_knowledge

Try it

Copy these to start.

Use these prompts to kick off your audit.

Starting points

Replace the bracketed text with your actual inbox names or specific knowledge topics.

Aidbase Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_K8VJgZLNAsUABAHWsTYx3rO7iFrPYSGDVs8iWJ5N/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Aidbase capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "aidbase-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_K8VJgZLNAsUABAHWsTYx3rO7iFrPYSGDVs8iWJ5N/mcp"
    }
  }
}
Copy into chat04

  • List all my Aidbase inboxes and tell me which ones are empty.

  • Check the knowledge items assigned to the [Support] inbox.

  • Compare the knowledge in the [Billing] inbox against the [Billing] knowledge base.

  • Find any inboxes that don't have any knowledge items assigned to them.

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Start here

Connect Aidbase once, then ask.

You only need to link your account once. Your login credentials stay encrypted, and you can immediately start asking your agent to audit your data.

Connect Aidbase to your AI

FAQ

How the audit works

  • 01

    Can the AI change my inbox settings?

    No. The AI can only read your inbox configurations and knowledge assignments. You must make any changes manually in Aidbase.

  • 02

    Can the AI delete knowledge items?

    No. This MCP only provides tools to list and get information. It cannot delete or modify your knowledge base.

  • 03

    How does the AI know if a knowledge item is wrong?

    The AI uses the information it retrieves via the tools to compare what is in the inbox against the context you provide in your prompt.

  • 04

    Does the AI see all my emails?

    No. The AI only accesses the metadata and knowledge item assignments for the inboxes you specifically ask it to inspect.

  • 05

    Can I audit multiple inboxes at once?

    Yes. You can ask your agent to list all inboxes and then perform a batch check on the ones you specify.

  • More questions about Aidbase? See everything the Aidbase Connector can do

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