• SENTIMENT
  • TRENDS
  • SCORES
  • HUMAN

How to analyze customer feedback with your AI

Connect AskNicely to your AI client to turn raw survey data into clear insights. Once connected, you can ask questions about specific comments or score trends.

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Short answer

How can I use AI to analyze my AskNicely feedback?

Your AI uses the AskNicely connection to pull specific survey responses and scores. You can then ask it to group comments by sentiment, identify recurring complaints, or find patterns in your NPS scores. This breakdown shows you how to move from raw data to actionable answers.

The outcomes

What your feedback reveals

The AI processes your survey data to surface these specific outcomes.

SENTIMENT

Identify mood shifts

The AI looks at text comments to tell you if customers are frustrated or delighted. You'll see exactly which topics drive these emotions.

TRENDS

Spot recurring issues

By scanning multiple responses, your agent finds the same complaints appearing over and over. This highlights what needs fixing first.

SCORES

Correlate scores and text

You can ask why certain scores are low by linking specific numbers to the written feedback. It connects the 'what' with the 'why'.

HUMAN

Review sensitive cases

The AI flags high-priority or angry comments that need a real person to respond. You decide which customers get a direct follow-up.

The workflow

What your AI does when the data arrives.

The AI handles the heavy lifting of reading through your survey history.

  1. Fetch responses

    Your agent reaches into AskNicely to grab the latest survey entries, including the text and the numerical scores.

    list_responses

  2. Categorize feedback

    The AI reads every comment to group them into logical buckets like product bugs, pricing, or customer service.

    list_responses

  3. Summarize patterns

    Instead of reading hundreds of lines, you get a concise summary of the most common praise and the most frequent complaints.

    list_responses

  4. Flag urgent issues

    The AI identifies specific responses that require immediate attention based on the tone or the score provided.

    list_responses

Try it

Copy these to start.

Paste these directly into your chat to begin analyzing your data.

Starting points

These are basic ways to start. Swap out the specific topics or timeframes to match your actual AskNicely data.

AskNicely Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_zcs3pG9ScmvWOKkXiUbTNknltMVo7xix1MiH7u8D/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — AskNicely capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "asknicely-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_zcs3pG9ScmvWOKkXiUbTNknltMVo7xix1MiH7u8D/mcp"
    }
  }
}
Copy into chat04

  • List the last 50 responses from AskNicely and summarize the main complaints.

  • Look at the recent AskNicely feedback and tell me why our NPS score dropped.

  • Find all comments in AskNicely that mention 'pricing' and tell me if they are positive or negative.

  • Summarize the top three things customers are praising in our latest AskNicely survey.

  • Claude
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  • JetBrains
  • Cline

Start here

Connect AskNicely once, then ask.

Just click the link to connect your account. Your credentials stay encrypted, and you can start asking questions immediately in your preferred AI client.

Connect AskNicely to your AI

FAQ

Common questions

  • 01

    Can the AI delete survey responses in AskNicely?

    No. The AI can only read the data to analyze it. It cannot delete or modify your AskNicely records.

  • 02

    Can the AI send replies to customers for me?

    No. The AI identifies which customers need a response, but you must send the actual messages yourself.

  • 03

    Does the AI see all my survey data?

    The AI only sees the data it needs to answer your specific questions via the list_responses tool.

  • 04

    How does the AI know if a comment is unhappy?

    It analyzes the language and the associated numerical scores provided in the survey responses.

  • 05

    Can I ask about specific dates?

    Yes, you can ask your agent to look at responses from a specific timeframe.

  • More questions about AskNicely? The Connector page answers them. See everything the AskNicely Connector can do

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