• SENT
  • LOGGED
  • HUMAN
  • READY

How to trigger customer surveys with your AI

Connect AskNicely to your AI client once. From then on, you just tell your agent who needs a survey and it handles the rest.

Ask AI about this page

Short answer

How can I send an NPS survey using my AI?

Give your agent the contact's email and the survey type. It uses the AskNicely connection to send the request immediately. You'll see the following results.

Survey outcomes.

Where the feedback lands.

What happens once your agent sends the command.

SENT

Instant delivery

The AI executes the command. The contact gets the NPS survey link in their inbox right away.

LOGGED

Data sync

AskNicely records the event. You can track the request in your existing dashboard.

HUMAN

Manual review

The AI doesn't read the answers. You'll need to check the responses yourself to act on them.

READY

Follow-up prep

Once the response arrives, your agent can help you draft a follow-up based on the score.

The workflow

What your AI does when the request arrives.

The AI handles the technical handoff to AskNicely so you can stay in your chat interface.

  1. Identify contact

    Your agent looks at the conversation or the details you provide to find the right person.

    trigger_survey

  2. Validate request

    The agent checks that you've specified a contact and a survey type before it acts.

    trigger_survey

  3. Execute survey

    The agent calls the tool to push the NPS survey to the contact.

    trigger_survey

  4. Confirm action

    The AI tells you that the survey was successfully triggered.

    trigger_survey

Try it

Copy these to start.

Use these prompts to trigger your first survey.

Starting points

These are opening lines. Swap out the email addresses and names for your actual customers.

AskNicely Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_zcs3pG9ScmvWOKkXiUbTNknltMVo7xix1MiH7u8D/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — AskNicely capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "asknicely-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_zcs3pG9ScmvWOKkXiUbTNknltMVo7xix1MiH7u8D/mcp"
    }
  }
}
Copy into chat04

  • Send an NPS survey to jane.doe@example.com

  • Trigger a new survey for the contact with email sam@company.com

  • Ask the NPS survey to be sent to the customer we just discussed

  • Send a survey to the user in my contact list named Alex

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect AskNicely once, then ask.

Click the link to authorize the connection. Your login stays encrypted on our side, and the full walkthrough lives on the Connector page.

Connect AskNicely to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change the survey questions?

    No. The AI can only trigger existing surveys that are already set up in AskNicely.

  • 02

    Will the AI delete any survey data?

    No. This connector does not have a tool to delete or modify existing survey data.

  • 03

    Does the AI send the email itself?

    No. The AI tells AskNicely to send it, and AskNicely handles the actual delivery.

  • 04

    Can I trigger a survey for someone not in my system?

    Yes, as long as you provide a valid email address for the contact.

  • 05

    Can the AI see the survey results?

    No. The AI triggers the survey, but it cannot read the responses once they are submitted.

  • More questions about AskNicely? See everything the AskNicely Connector can do

Connect AskNicely to Claude, Cursor, ChatGPT & more