• NEW
  • READ
  • LIST
  • HUMAN

How to create and track support tickets with your AI

Connect Atera to your AI client to handle ticket lifecycle tasks through chat. You'll move from logging issues to auditing histories without switching tabs.

Ask AI about this page

Short answer

How can I use my AI to manage Atera tickets?

You can use your AI to log new client issues and pull complete histories for existing tickets. This allows you to stay in your chat interface while managing your support queue. You'll see exactly how these actions work below.

Ticket outcomes.

Where your data goes.

These are the specific ways your AI interacts with your Atera data.

NEW

Instant issue logging

Your AI sends client problems straight to Atera. You get a new ticket created without manual data entry.

READ

Full history retrieval

Pull the entire conversation and status history for any specific ticket. Your AI reads the details so you don't have to.

LIST

Queue oversight

Get a list of current tickets to see what's open or pending. Your AI summarizes the active workload for you.

HUMAN

Manual resolution

The AI handles the data entry and retrieval, but you still make the final calls on solving the actual technical problems.

The workflow

What your AI does when a ticket needs attention.

The AI acts as the bridge between your chat window and your Atera instance.

  1. Log a new issue

    When a client reports a problem, tell your AI the details. It sends that information to Atera to start a new record.

    create_ticket

  2. Scan the queue

    Ask your AI to show you what's happening in your support desk. It pulls a list of existing tickets for you to review.

    list_tickets

  3. Deep dive into a ticket

    If you need the specifics on a single issue, ask for the details. The AI fetches the full context of that specific ticket.

    get_ticket

  4. Verify ticket status

    Check if a specific issue has been updated or changed. The AI uses the existing tools to confirm the current state of a ticket.

    get_ticketlist_tickets

Try it

Copy these to start.

Use these prompts to trigger actions in Atera.

Starting points

These are basic starting lines. Swap out the bracketed info with your actual client names or ticket IDs.

Atera Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_XgpYxypgoIAz38iXmsbDJK25enWTkASVWdDMcq9I/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Atera capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "atera-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_XgpYxypgoIAz38iXmsbDJK25enWTkASVWdDMcq9I/mcp"
    }
  }
}
Copy into chat04

  • Create a new ticket in Atera for the issue reported by Acme Corp regarding their server latency.

  • List all open tickets currently in my Atera queue.

  • Get the full history and details for ticket #12345.

  • Show me all tickets related to the client Globex.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Atera once, then ask.

Follow the link to link your account. Your credentials stay encrypted, and you can immediately start using these tools in your preferred AI client.

Connect Atera to your AI

FAQ

How the Atera MCP behaves

  • 01

    Can my AI delete tickets in Atera?

    No. The current tools only allow for creating, listing, and retrieving ticket data.

  • 02

    Can the AI change the status of a ticket?

    No. The AI can read and create tickets, but it cannot modify existing ticket fields or statuses.

  • 03

    Do I need to keep the Atera dashboard open?

    No. Once connected, you can perform all these actions entirely through your AI client.

  • 04

    Can the AI see all my client data?

    The AI can only access the specific ticket data provided by the tools you authorize it to use.

  • 05

    How does the AI know which ticket to look up?

    You provide the ticket ID or client name in your prompt, and the AI uses that to find the right record.

  • More questions about Atera? The Connector page answers them. See everything the Atera Connector can do

Connect Atera to Claude, Cursor, ChatGPT & more