• UPDATED
  • CANCELLED
  • NOTIFIED
  • REVIEW

How to manage customer reservations with your AI

Connect BookingLive to your AI client to handle the heavy lifting of booking management. Once connected, your agent can pull order details, change booking info, or cancel stays.

Ask AI about this page

Short answer

Can my AI manage my BookingLive reservations?

Yes. Your AI can look up specific orders, change booking details, cancel reservations, and send follow-up emails to your customers. You'll see the specific outcomes below.

Reservation outcomes

What your AI handles

These are the specific results you get when you ask your agent to act on BookingLive data.

UPDATED

Modified bookings

The AI adjusts specific order details like dates or guest counts. You get accurate, real-time updates in your BookingLive dashboard.

CANCELLED

Voided reservations

Your agent handles the cancellation process and clears the booking. This keeps your availability current without manual entry.

NOTIFIED

Customer updates

The AI sends direct emails to guests regarding their changes or cancellations. This ensures your customers stay informed automatically.

REVIEW

Human oversight

Complex disputes or manual overrides stay with you. The AI handles the data entry, but you maintain control over high-level decisions.

The workflow

What your AI does when a request arrives.

The AI follows a logical path from identifying the guest to confirming the change.

  1. Find the guest

    The AI searches for the correct booking using the customer's email address.

    get_orders_by_email

  2. Modify the booking

    The agent updates specific fields in the existing reservation to match your instructions.

    update_order_paramadd_to_order

  3. Cancel the stay

    If a guest can't make it, the AI removes the reservation from the system.

    cancel_order

  4. Inform the customer

    The AI sends a confirmation or cancellation notice directly to the guest's inbox.

    send_email_to_customers

Try it

Copy these to start.

Use these prompts to trigger actions immediately.

Starting points

Swap the bracketed details with your actual customer info.

BookingLive Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_vxcQhTUPxu03dtExb3lTXjjCmbwQVtDitIrsSjKz/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — BookingLive capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "bookinglive-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_vxcQhTUPxu03dtExb3lTXjjCmbwQVtDitIrsSjKz/mcp"
    }
  }
}
Copy into chat04

  • Find the booking for customer sam.jones@email.com and tell me the details.

  • Update the reservation for sam.jones@email.com to add a late check-in note.

  • Cancel the booking for guest alex.smith@email.com and send them a confirmation email.

  • Check the order history for maria.garcia@email.com and let me know if they have any upcoming stays.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect BookingLive once, then ask.

Just click the link to connect your account. Your credentials stay encrypted, and you can start chatting with your data right away.

Connect BookingLive to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete my entire customer database?

    No. The AI only interacts with specific orders and parameters through the provided tools.

  • 02

    Will the AI automatically charge credit cards?

    No. There are no tools available to process payments or handle financial transactions.

  • 03

    Can I use this to change room availability?

    The AI can update order parameters, but it does not have a tool to manage general room inventory or pricing.

  • 04

    Does the AI send emails to everyone in my system?

    No. The AI only sends emails to specific customers when you instruct it to do so for a particular order.

  • 05

    Can the AI see my login password?

    No. Vinkius manages the connection securely so your sensitive login data is never exposed to the AI.

  • More questions about BookingLive? The Connector page answers them. See everything the BookingLive Connector can do

Connect BookingLive to Claude, Cursor, ChatGPT & more