• TROUBLESHOOT
  • ANALYZE
  • AUDIT
  • HUMAN

How to review customer chat history with your AI

Connect BotGenuity to your AI client to access real-time conversation data. Once connected, you can ask your agent to find, read, and summarize any past interaction.

Ask AI about this page

Short answer

How can I see what customers said to my chatbot?

Your AI pulls conversation logs directly from your chatbot via this MCP. You can ask for specific threads by ID or browse recent messages to find exactly what you need. This breakdown shows you how to pull those logs and use them.

The outcomes of your analysis.

Where your insights land.

The AI uses your chat data to give you visibility into every customer interaction.

TROUBLESHOOT

Fix broken flows

The AI pulls specific message sequences to show where a customer got stuck. You'll see the exact point where the bot failed to answer correctly.

ANALYZE

Spot customer trends

Ask your agent to summarize common complaints or questions across hundreds of threads. You get a clear picture of what users are actually asking.

AUDIT

Verify bot accuracy

Check if the bot is following your instructions by reviewing its responses to specific prompts. This helps you catch hallucinations or off-brand answers.

HUMAN

Escalate to staff

When the AI identifies a high-priority issue, it flags the conversation for you. You decide when a human needs to step in and take over.

The workflow

What your AI does when you ask for chat data.

The AI acts as a bridge between your chat platform and your conversation window.

  1. Find the right threads

    The AI scans your available chatbot sessions to find the specific conversations you're looking for.

    list_chatbot_conversations

  2. Read the messages

    Once a thread is identified, the AI pulls the full text of the exchange.

    get_conversation_history

  3. Summarize the intent

    The AI reads the retrieved messages to explain what the customer wanted or why they were frustrated.

    get_conversation_history

  4. Report findings

    The AI presents the conversation details or the requested summary directly in your chat interface.

    get_conversation_history

Try it

Copy these to start.

Use these prompts to begin interacting with your chat data.

Starting points

These are templates. Swap out the bracketed text with your actual conversation IDs or specific topics.

BotGenuity Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_dkPKx4oqfoMnNC3MXb4iGFQaWE8cjDRMjPlAB4YC/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — BotGenuity capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "botgenuity-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_dkPKx4oqfoMnNC3MXb4iGFQaWE8cjDRMjPlAB4YC/mcp"
    }
  }
}
Copy into chat04

  • List the most recent conversations from the support bot.

  • Get the history for conversation ID 98765 and tell me why the user was upset.

  • Summarize the main topics discussed in the last ten conversations.

  • Find the conversation where a user asked about refund policies.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect BotGenuity once, then ask.

Just click the link to connect. Your credentials stay encrypted and secure, and you can start asking questions immediately in your preferred AI client.

Connect BotGenuity to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete chat history?

    No. This MCP only provides tools to list and read history. It cannot delete or modify any existing chat logs.

  • 02

    Can the AI respond to the customer for me?

    No. The AI can only read and analyze the history. It does not have the ability to send messages back to the customer.

  • 03

    How does the AI find a specific conversation?

    The AI uses the list tool to find the right conversation ID, then pulls the specific history for that ID.

  • 04

    Can I use this with Claude?

    Yes, as long as you are using an MCP-compatible client like Claude Desktop.

  • 05

    Does the AI see all my data?

    The AI only accesses the specific conversation data you ask it to retrieve through the provided tools.

  • More questions about BotGenuity? The Connector page answers them. See everything the BotGenuity Connector can do

Connect BotGenuity to Claude, Cursor, ChatGPT & more