• ACCURATE
  • HALLUCINATION
  • FRUSTRATED
  • HUMAN

How to audit chatbot conversations with your AI

Connect ChatGen to your AI client to turn raw chat logs into quality reports.

Ask AI about this page

Short answer

How can I audit my chatbot conversations using AI?

Your AI pulls recent chat history and compares the bot's responses against your specific instructions. You'll get a clear list of where the bot failed or succeeded. This breakdown shows you exactly where to intervene.

Audit outcomes

Where your findings land.

The AI categorizes every conversation it reviews into these four buckets.

ACCURATE

Successful interactions

The AI identifies chats where the bot followed instructions and gave correct info. You can ignore these and focus on the problems.

HALLUCINATION

Incorrect information

The AI flags instances where the bot made things up or gave wrong data. These are your highest priority for fixing your knowledge base.

FRUSTRATED

User dissatisfaction

The AI spots patterns in user language that suggest the bot is looping or failing to help. This highlights UX friction.

HUMAN

Requires manual review

The AI marks complex or ambiguous chats that it can't confidently grade. You'll need to step in and read these yourself.

The workflow

What your AI does when the audit starts.

The AI handles the heavy lifting of reading through logs and comparing them to your bot's configuration.

  1. Fetch chat logs

    The AI pulls a list of recent interactions to establish a sample size for the audit.

    list_conversations

  2. Analyze bot settings

    The AI looks at how your bot is configured to understand what its intended behavior should be.

    get_bot

  3. Evaluate responses

    The AI compares the actual chat text against the bot's instructions to find discrepancies.

    list_conversations

  4. Summarize findings

    The AI organizes the errors and successes into a report you can act on immediately.

    get_bot

Try it

Copy these to start.

Use these prompts to begin your audit.

Starting points

These are just ways to kick things off. Swap out the specific bot names or timeframes to match your needs.

ChatGen Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_Keuea813ZJZEIvQ9NrKqOk7eymu9JJMrfbYTqCxG/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — ChatGen capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "chatgen-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_Keuea813ZJZEIvQ9NrKqOk7eymu9JJMrfbYTqCxG/mcp"
    }
  }
}
Copy into chat04

  • Review the last 50 conversations from the SupportBot and tell me if any answers were wrong.

  • Look at the recent chat history for the SalesBot and find where users seemed frustrated.

  • Check the conversation logs for the FAQ_Bot and flag any hallucinations.

  • Analyze the most recent chats from the BillingBot to see if it's following the new pricing rules.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect ChatGen once, then ask.

Just click the link to connect your account. Your credentials stay encrypted, and you can start auditing immediately in your preferred AI client.

Connect ChatGen to your AI

FAQ

How the audit behaves

  • 01

    Can the AI change the bot's answers automatically?

    No. The AI only reads and analyzes the data. You have to manually update your bot's settings or knowledge base to fix errors.

  • 02

    Does the AI delete any chat history?

    No. The AI has no permission to delete or modify your conversation logs.

  • 03

    How many conversations can it check at once?

    The AI can process as many conversations as you request in your prompt, depending on the limits of your chat history.

  • 04

    Can it audit bots from other platforms?

    It can audit any bot that ChatGen has a connection for.

  • 05

    Will it tell me which specific user was unhappy?

    The AI can identify specific conversations, but it won't provide personal user data unless that data is part of the chat log text.

  • More questions about ChatGen? See everything the ChatGen Connector can do

Connect ChatGen to Claude, Cursor, ChatGPT & more