• SECURITY
  • DELIVERY
  • RECOVERY
  • HUMAN

How to automate user OTP verification with your AI

Connect CM.com to your agent to manage the entire two-factor authentication lifecycle without manual intervention.

Ask AI about this page

Short answer

How can my AI handle OTP verification?

Your agent uses CM.com tools to trigger SMS or voice codes and then checks the user's input to confirm their identity. This allows your AI to manage the whole security handshake from start to finish. You'll see how the agent moves from sending codes to final validation.

The outcomes

What your automation achieves

Once connected, your agent manages these four stages of the authentication process.

SECURITY

Verified identities

The agent confirms the user is who they say they are by checking the code. You get a clear pass or fail result.

DELIVERY

Multi-channel codes

The AI sends the required security codes via text or phone call. It chooses the method based on your instructions.

RECOVERY

Failed attempts

If a user enters the wrong code, the agent can trigger a retry or escalate to a human. You decide the threshold for intervention.

HUMAN

Manual oversight

If the AI cannot verify the user after multiple tries, it flags the session for you. You step in only when the automation hits a wall.

The workflow

What your AI does when a verification request arrives.

The agent takes over the repetitive work of identity confirmation.

  1. Initiate the code

    The agent starts the process by sending a one-time code to the user's phone via text message.

    send_otp_sms

  2. Alternative delivery

    If the user can't receive a text, the agent can call their number to read the code aloud.

    send_voice_otp

  3. Validate the input

    Once the user provides the code, the agent checks it against the system to confirm it's correct.

    verify_otp

  4. Finalize status

    The agent uses the verification result to either grant access or deny the request.

    verify_otp

Try it

Copy these to start.

Use these prompts to trigger the CM.com tools immediately.

Starting points

Replace the bracketed info with your specific user details like phone numbers or names.

CM.com Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_qHmBodC7vO5f7OqzPbj0G8Duh27e7Vl1AIQ58HW4/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — CM.com capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "cmcom-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_qHmBodC7vO5f7OqzPbj0G8Duh27e7Vl1AIQ58HW4/mcp"
    }
  }
}
Copy into chat04

  • Send an SMS OTP to +15550102030 to verify this user.

  • The user didn't get the text, so please send a voice OTP to +15550102030 instead.

  • Verify if the code 123456 is correct for the current session.

  • Run a full verification for the contact in my 'New Users' sheet using SMS.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect CM.com once, then ask.

Link your account with one click. Your credentials stay encrypted and secure, and you can start using the tools in any MCP-compatible client right away.

Connect CM.com to your AI

FAQ

How the automation behaves

  • 01

    Can the AI send OTPs via email?

    No. The agent only sends codes through SMS or voice calls.

  • 02

    Does the AI decide when to call a user?

    No. You must instruct the agent to use the voice method or tell it to switch if the SMS fails.

  • 03

    Can the AI change my CM.com account settings?

    No. The agent can only trigger the specific verification tools provided in the manifest.

  • 04

    What happens if the user enters the wrong code?

    The agent uses the verification tool to check the code. If it fails, the agent reports the failure to you.

  • 05

    Can the AI delete user phone numbers?

    No. The agent has no tools to delete or modify your contact data.

  • More questions about CM.com? The Connector page answers them. See everything the CM.com Connector can do

Connect CM.com to Claude, Cursor, ChatGPT & more