• SMS
  • WHATSAPP
  • RICH MEDIA
  • HUMAN

How to send omnichannel notifications with your AI

Connect your agent to CM.com to trigger messages across mobile channels from your chat interface.

Ask AI about this page

Short answer

How can my AI send messages on WhatsApp and SMS?

Your agent uses CM.com tools to reach customers on their preferred mobile channels. You'll get direct control over text, WhatsApp, and rich media delivery.

Message destinations.

Where your messages land.

The AI routes your requests to the specific channel you or the customer needs.

SMS

Text delivery

The agent sends standard text messages to mobile numbers. This works for quick, universal updates.

WHATSAPP

Chat engagement

Your agent sends WhatsApp messages to start or continue conversations. It handles the protocol for you.

RICH MEDIA

Visual content

The AI sends images or media files through supported channels. This makes your notifications more engaging.

HUMAN

Manual review

If a message needs a specific file upload or manual check, you handle that part yourself.

The workflow

What your AI does when <the thing arrives>.

The AI interprets your intent and selects the right tool to execute the delivery.

  1. Select channel

    The agent looks at your instructions to decide if it should send a text, a WhatsApp message, or a media file.

    send_smssend_whatsappsend_rich_message

  2. Send text

    For simple alerts, the agent uses the SMS tool to reach the provided phone number.

    send_sms

  3. Send WhatsApp

    The agent uses the WhatsApp tool to send conversational messages to your customers.

    send_whatsapp

  4. Send media

    When you ask for images or files, the agent uses the rich media tool to send the content.

    send_rich_message

Try it

Copy these to start.

Use these prompts to trigger the CM.com tools.

Starting points

Swap the bracketed info for your actual customer numbers or message text.

CM.com Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_qHmBodC7vO5f7OqzPbj0G8Duh27e7Vl1AIQ58HW4/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — CM.com capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "cmcom-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_qHmBodC7vO5f7OqzPbj0G8Duh27e7Vl1AIQ58HW4/mcp"
    }
  }
}
Copy into chat04

  • Send an SMS to +1234567890 saying the order is ready.

  • Send a WhatsApp message to the customer in my contact list saying hello.

  • Send a rich media message with this image URL to the user at +1987654321.

  • Send a WhatsApp update to the contact in my sheet.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect CM.com once, then ask.

Log in to CM.com through the Vinkius interface. Once connected, your agent has immediate access to all messaging tools.

Connect CM.com to your AI

FAQ

How this task behaves.

  • 01

    Can the AI send messages without my permission?

    No. The AI only sends messages when you explicitly instruct it to do so in your chat.

  • 02

    Can my AI change my CM.com account settings?

    No. The tools only allow for sending messages. It cannot modify your account or billing info.

  • 03

    Does the AI handle the actual delivery of the SMS?

    Yes. The AI uses the CM.com tools to hand the message off to the carrier network.

  • 04

    Can the AI delete sent messages?

    No. There is no tool provided to delete or recall messages once they are sent.

  • 05

    Can I send images via SMS?

    No. SMS is for text only. You must use the rich media tool for images.

  • More questions about CM.com? See everything the CM.com Connector can do

Connect CM.com to Claude, Cursor, ChatGPT & more