• SUCCESS
  • FAILURE
  • PENDING
  • HUMAN

How to verify customer payment status with your AI

Connect Conekta to your AI client once. After that, you can check transaction details just by typing a question.

Ask AI about this page

Short answer

How can I check if a Conekta payment was successful?

Your AI uses order IDs or customer email addresses to pull real-time transaction data from Conekta. You'll get an immediate answer on whether a payment was approved, declined, or is still pending. This breakdown shows how the AI handles those lookups.

The outcomes.

Where your answers land.

Your AI sorts payment inquiries into these specific outcomes.

SUCCESS

Confirmed payments

The AI identifies successful transactions and gives you the specific order details. You get the confirmation you need to fulfill an order.

FAILURE

Declined transactions

The AI flags failed attempts and explains why the payment didn't go through. You'll see the specific error returned by Conekta.

PENDING

In-progress orders

The AI finds transactions that haven't cleared yet. This helps you track orders that are still being processed.

HUMAN

Manual intervention

If the AI can't find an order or a customer, it tells you. You'll then need to check the Conekta dashboard manually.

The workflow

What your AI does when a payment question arrives.

The AI acts as the bridge between your chat interface and your Conekta account.

  1. Identify the customer

    If you only have an email address, the AI finds the associated customer profile first.

    search_customer_by_email

  2. Locate the transaction

    The AI uses the identified customer info or a direct order ID to find the specific payment record.

    get_order

  3. Analyze the status

    The AI reads the raw payment data to determine if the transaction is a success or a failure.

    get_order

  4. Report the result

    The AI translates the technical payment status into a plain English answer for you.

    get_ordersearch_customer_by_email

Try it

Copy these to start.

Use these prompts to trigger the Conekta tools.

Starting points

Replace the bracketed info with your actual order numbers or email addresses.

Conekta Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_xxg8ftRy7wneETCpQ8dhhfKrGCWQid3XQJJrRllB/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Conekta capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "conekta-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_xxg8ftRy7wneETCpQ8dhhfKrGCWQid3XQJJrRllB/mcp"
    }
  }
}
Copy into chat04

  • Did order 98765 successfully process in Conekta?

  • Check the payment status for customer alex@example.com.

  • Was the transaction for order ID 12345 declined?

  • Find the latest order for the customer with email sam.smith@gmail.com.

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Start here

Connect Conekta once, then ask.

Follow the link to authorize the connection. Your credentials stay encrypted, and you can immediately start asking questions in your preferred AI client.

Connect Conekta to your AI

FAQ

How the payment verification works

  • 01

    Can my AI refund a customer?

    No. The current tools only allow the AI to read and verify transaction status.

  • 02

    Can I search for orders using just a phone number?

    No. You must provide either a specific order ID or a customer email address.

  • 03

    Does the AI see my full credit card details?

    No. The AI only accesses the order and customer data provided by the Conekta API.

  • 04

    What happens if the order ID is wrong?

    The AI will tell you it couldn't find that specific order and won't make any assumptions.

  • 05

    Can the AI update a customer's email address?

    No. The tools are limited to retrieving existing order and customer information.

  • More questions about Conekta? See everything the Conekta Connector can do

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