• READ
  • REPLY
  • TRIAGE
  • HUMAN

How to respond to customer chats with your AI

Connect your AI to Crisp once. After that, your agent handles the heavy lifting of reading threads and replying to visitors directly from your chat interface.

Ask AI about this page

Short answer

How can I use my AI to reply to Crisp chats?

Your AI uses the Crisp MCP to pull conversation histories and send messages back to visitors. You can manage the entire chat flow from within your AI client. This setup gives you a clear view of what's happening and what needs your attention.

The outcomes

What your AI handles

The AI manages the conversation flow based on the tools it has access to.

READ

Context gathering

The AI pulls recent messages and conversation lists to understand the current situation. You get the full history without manual searching.

REPLY

Direct responses

Your agent sends text directly to the active visitor. This keeps the conversation moving without switching tabs.

TRIAGE

Identifying needs

The AI scans incoming messages to see which visitors are asking questions and which ones are just browsing.

HUMAN

Escalation points

When a conversation gets too complex or sensitive, the AI identifies that it cannot proceed. You step in when the AI flags a need for human intervention.

The workflow

What your AI does when a chat arrives.

The AI follows a specific loop to keep your support active.

  1. Scanning for activity

    The AI looks for active or recent conversations to see where help is needed.

    list_conversations

  2. Reading the history

    Once it finds a relevant thread, the AI pulls the specific messages to understand the context.

    get_messages

  3. Drafting the reply

    Your agent generates a response based on the conversation history it just read.

    get_messages

  4. Sending the message

    The AI pushes the reply back to the visitor in the Crisp chat window.

    send_message

Try it

Copy these to start.

Use these prompts to trigger the AI's first actions.

Starting points

These are starting points. Swap out the specific channel or user names to match your actual Crisp setup.

Crisp Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_1QU8i1S3Vi9Ev8AY6ZObUgeQX8NXPZ7XCk8r4UHZ/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Crisp capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "crisp-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_1QU8i1S3Vi9Ev8AY6ZObUgeQX8NXPZ7XCk8r4UHZ/mcp"
    }
  }
}
Copy into chat04

  • List my most recent Crisp conversations so I can see who is waiting.

  • Read the messages in the current Crisp conversation to summarize the user's problem.

  • Send a reply to the visitor in the active Crisp chat saying we are looking into their issue.

  • Check the conversation history for the user in the 'Support' channel and draft a response.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Crisp once, then ask.

Just click the link to connect your account. Your credentials stay encrypted and secure, and you can find the full technical breakdown on the Connector page.

Connect Crisp to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete conversations in Crisp?

    No. The AI only has tools to list, read, and send messages. It cannot delete any data.

  • 02

    Will the AI change my Crisp settings?

    No. The AI is limited to interacting with conversation data and sending replies.

  • 03

    Can I see what the AI is about to say?

    Yes. You can ask your agent to draft a response for you to review before it uses the tool to send it.

  • 04

    Does the AI work in the Crisp dashboard?

    No. The AI works through your MCP-compatible client. It sends messages to Crisp, but you don't need to open the Crisp dashboard to use the AI.

  • 05

    Can the AI create new users in Crisp?

    No. The current tools only allow for reading and sending messages within existing conversations.

  • More questions about Crisp? The Connector page answers them. See everything the Crisp Connector can do

Connect Crisp to Claude, Cursor, ChatGPT & more