• AUDIT
  • BILLING
  • CREDITS
  • HUMAN

How to manage MSP child accounts with your AI

Connect Duo Security to your AI client to handle multi-tenant administration without logging into individual dashboards.

Ask AI about this page

Short answer

How can I manage MSP child accounts with my AI?

Your AI uses the Duo Security MCP to pull account lists, check telephony balances, and update billing tiers for your clients. You get direct control over account settings and credits through natural language commands. This breakdown shows how to execute those tasks.

Management outcomes

Where your requests land.

The AI routes your commands to specific Duo Security tools to produce these results.

AUDIT

Account visibility

The AI pulls a full list of your client accounts. You get a clear view of your entire multi-tenant footprint instantly.

BILLING

Tier adjustments

The AI checks current billing editions and switches them when you ask. You can move clients between tiers without manual clicks.

CREDITS

Telephony monitoring

The AI tracks how many telephony credits each account has left. You can top them up or adjust balances through chat.

HUMAN

Manual overrides

The AI handles the data and the updates, but you stay in control of the final decisions. It won't delete an account without your explicit command.

The workflow

What your AI does when the request arrives.

The AI acts as your administrative interface for Duo Security.

  1. Identify clients

    The AI scans your Duo Security environment to find the specific child accounts you need to manage.

    list_accounts

  2. Check account status

    The AI looks up the current billing tier and telephony credit levels for a specific client.

    get_billing_editionget_telephony_credits

  3. Update settings

    The AI modifies the billing edition or adjusts the telephony credit balance based on your instructions.

    set_billing_editionset_telephony_credits

  4. Provision accounts

    The AI can set up new client accounts or remove old ones from your management list.

    create_accountdelete_account

Try it

Copy these to start.

Use these prompts to trigger actions in Duo Security.

Starting points

Swap out the account names and credit amounts for your actual client data.

Duo Security Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_vZrSTXFunenPOtS5fqDzXaQfYS8LNoq0t0Z7onBU/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Duo Security capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "duo-security-two-factor-authentication-api-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_vZrSTXFunenPOtS5fqDzXaQfYS8LNoq0t0Z7onBU/mcp"
    }
  }
}
Copy into chat04

  • List all my Duo Security accounts so I can see my clients.

  • How many telephony credits does the Acme Corp account have left?

  • Change the billing edition for the Globex account to the premium tier.

  • Add 50 telephony credits to the Stark Industries account.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Duo Security once, then ask.

Connect the MCP to your AI client in one click. Your credentials stay encrypted, and you can start managing accounts immediately.

Connect Duo Security to your AI

FAQ

How this task behaves.

  • 01

    Can the AI delete my master admin account?

    No. The tools only allow for managing child accounts through the provided account management functions.

  • 02

    Can I use the AI to change user passwords?

    No. This MCP is limited to account management, billing editions, and telephony credits.

  • 03

    Does the AI need my Duo login every time?

    No. You connect the MCP once, and your AI client uses that secure connection for all subsequent requests.

  • 04

    Will the AI automatically upgrade my clients' billing?

    No. The AI only changes billing editions when you explicitly tell it to do so.

  • 05

    Can I see a list of all my clients at once?

    Yes. You can ask the AI to list all accounts to get a full overview of your managed clients.

  • More questions about Duo Security? The Connector page answers them. See everything the Duo Security Connector can do

Connect Duo Security to Claude, Cursor, ChatGPT & more