• TRENDS
  • ALERTS
  • REPORTS
  • HUMAN

How to audit customer ratings with your AI

Connect your Ele.me account once. After that, your AI handles the heavy lifting of scanning reviews and order history to find service gaps.

Ask AI about this page

Short answer

How can I audit my Ele.me ratings using AI?

Your AI pulls your latest order data and specific customer comments to identify recurring complaints or praise. You get a clear view of service quality without manual scrolling. Here is how the process works.

Insights and alerts.

Where your data lands.

The AI organizes the information it pulls from Ele.me into these specific outcomes.

TRENDS

Service quality patterns

The AI looks for repeating themes in recent feedback. You'll see if specific issues like late delivery or cold food are spiking.

ALERTS

Critical feedback flags

Your agent identifies high-priority negative ratings. It highlights the exact comments that need your immediate attention.

REPORTS

Order history summaries

The AI aggregates data from recent transactions. You get a condensed view of how your service levels are holding up over time.

HUMAN

Manual intervention needed

The AI flags complex disputes or sensitive customer complaints. These are the moments where you need to step in and talk to the customer yourself.

The workflow

What your AI does when the data arrives.

The AI uses specific tools to bridge the gap between your Ele.me store and your chat interface.

  1. Fetch recent activity

    The AI starts by pulling a list of your most recent transactions to establish a baseline.

    list_recent_orders

  2. Extract feedback

    It then digs into the specific text and ratings left by customers on those orders.

    get_order_comments

  3. Analyze sentiment

    Your agent reads through the text to categorize complaints, praise, or neutral observations.

    get_order_comments

  4. Summarize findings

    The AI presents a clean breakdown of what is working and what is failing in your service.

    list_recent_orders

Try it

Copy these to start.

Use these prompts once you have connected the Ele.me Open Platform / 饿了么 MCP.

Starting points

These are just ideas. You can change the specific order IDs or timeframes to fit what you need.

Ele.me Open Platform / 饿了么 Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_od1vTHctv0cb4gvC5YKxl3usRMj8tiUOSc359xbT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Ele.me Open Platform / 饿了么 capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "eleme-open-platform-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_od1vTHctv0cb4gvC5YKxl3usRMj8tiUOSc359xbT/mcp"
    }
  }
}
Copy into chat04

  • Review my last 20 orders from Ele.me and tell me if there are any common complaints about delivery speed.

  • Summarize the most recent customer comments for my store and highlight any 1-star ratings.

  • Look at my recent orders and tell me if any specific items are getting frequent negative feedback.

  • Check the latest customer ratings and give me a list of three things I should improve immediately.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Ele.me Open Platform / 饿了么 once, then ask.

Click the link to connect your account. Your credentials stay encrypted and secure. Once connected, you can start asking questions in any MCP-compatible client.

Connect Ele.me Open Platform / 饿了么 to your AI

FAQ

How this task behaves.

  • 01

    Can the AI reply to customer comments for me?

    No. The AI can read and analyze comments, but it cannot send replies or interact with customers on Ele.me.

  • 02

    Can the AI change my order status or prices?

    No. This MCP only provides read access to order data and comments. It cannot modify any data in your Ele.me account.

  • 03

    How far back can the AI look at my orders?

    The AI is limited to the data provided by the list_recent_orders tool, which focuses on your most recent activity.

  • 04

    Does the AI store my Ele.me login details?

    No. Vinkius manages the connection securely, and your login information is never exposed to the AI models.

  • 05

    Can I use this with Claude or Cursor?

    Yes. As long as you are using an MCP-compatible client, you can use these tools immediately after connecting.

  • More questions about Ele.me Open Platform / 饿了么? The Connector page answers them. See everything the Ele.me Open Platform / 饿了么 Connector can do

Connect Ele.me Open Platform / 饿了么 to Claude, Cursor, ChatGPT & more