• CONFIRMED
  • CANCELLED
  • TRACKING
  • HUMAN

How to manage food delivery orders with your AI

Connect Ele.me to your AI client once. From there, you can manage the entire order lifecycle through natural language.

Ask AI about this page

Short answer

Can my AI manage Ele.me orders?

Yes. Your AI uses the Ele.me Open Platform to confirm incoming orders, cancel them if needed, and track their progress. You get full control over order status without leaving your chat window.

Order management outcomes

Where every order lands.

Every request you send results in one of these four states.

CONFIRMED

New orders accepted

The AI accepts incoming requests. You'll see the order move to the active queue immediately.

CANCELLED

Mistakes corrected

If an order is wrong, your AI triggers a cancellation. This stops the order process instantly.

TRACKING

Live status updates

Your AI monitors the delivery progress. You get real-time updates on where the food is.

HUMAN

Manual intervention

If an order requires a refund or a complex dispute, the AI will tell you. These issues stay in your hands.

The workflow

What your AI does when an order arrives.

The AI acts as the bridge between your chat and the Ele.me platform.

  1. Identify the order

    When you ask about a specific delivery, the AI pulls the relevant data from the platform.

    get_order_detail

  2. Accept the request

    The AI moves the order into the active state so the kitchen or driver can start.

    confirm_order

  3. Monitor progress

    The AI checks the current location and status of the delivery to keep you updated.

    track_delivery

  4. Stop an order

    If you need to void a transaction, the AI sends the command to the platform.

    cancel_order

Try it

Copy these to start.

Use these prompts to trigger the tools immediately.

Starting points

These are opening lines. Replace the order IDs or names with your actual data.

Ele.me Open Platform / 饿了么 Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_od1vTHctv0cb4gvC5YKxl3usRMj8tiUOSc359xbT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Ele.me Open Platform / 饿了么 capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "eleme-open-platform-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_od1vTHctv0cb4gvC5YKxl3usRMj8tiUOSc359xbT/mcp"
    }
  }
}
Copy into chat04

  • Confirm the order with ID 12345.

  • What is the current status of order 98765?

  • Cancel order 54321 right now.

  • Track the delivery for the most recent order.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Ele.me Open Platform once, then ask.

Click the link to link your account. Your credentials stay encrypted, and you can start chatting with your orders immediately.

Connect Ele.me Open Platform to your AI

FAQ

How this task behaves

  • 01

    Can my AI change the price of an order?

    No. The AI can only confirm, cancel, or track orders using the available tools.

  • 02

    Will the AI automatically cancel orders?

    No. The AI only cancels an order when you explicitly tell it to do so in the chat.

  • 03

    Can I see the driver's exact GPS coordinates?

    The AI provides the delivery status and tracking info available through the platform's data.

  • 04

    Does the AI handle customer refunds?

    No. The AI does not have a tool to process financial refunds or payments.

  • 05

    Can the AI add new menu items to Ele.me?

    No. This connector is strictly for managing the lifecycle of incoming orders.

  • More questions about Ele.me Open Platform? The Connector page answers them. See everything the Ele.me Open Platform Connector can do

Connect Ele.me Open Platform / 饿了么 to Claude, Cursor, ChatGPT & more