• SUCCESS
  • PENDING
  • DENIED
  • ACTION

How to request flight refunds with your AI

Connect Gordian Software to your agent to automate checking refund eligibility and submitting claims.

Ask AI about this page

Short answer

Can my AI handle flight refunds?

Yes. Your AI uses Gordian Software to pull trip data, verify if a flight is eligible for a refund, and submit the request. You'll see the outcome and any required next steps immediately.

The possible outcomes.

Where your requests land.

The AI sorts every interaction into one of these four results.

SUCCESS

Refund submitted

The AI completes the request and gives you the confirmation. You'll see the status update in your chat.

PENDING

Awaiting review

The request is sent, but the airline is still processing it. Your AI will track the progress for you.

DENIED

Ineligible for refund

The AI finds that the flight doesn't meet the airline's refund rules. It will tell you why it was rejected.

ACTION

Human needed

The AI hits a roadblock, like a missing document or a policy it can't bypass. It hands the task back to you.

The workflow

What your AI does when a refund request arrives.

The AI handles the data retrieval and the submission logic so you don't have to hunt through airline portals.

  1. Identify the trip

    The AI pulls the specific flight and passenger data needed to start the process.

    get_trip

  2. Verify eligibility

    The agent checks the airline's specific rules to see if the item is actually refundable.

    check_cancellation

  3. Submit the claim

    Once eligibility is confirmed, the AI sends the formal request to the airline.

    request_refund

  4. Track the status

    The AI monitors the request to see if the money has been processed or if more info is required.

    get_refund

Try it

Copy these to start.

Use these prompts to trigger the workflow in your chat interface.

Starting points

Replace the bracketed info with your actual flight details or booking references.

Gordian Software Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_PY1Sz6LT5oNRy6GodQYjEAIwUGxW7116iJF2oG3o/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Gordian Software capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "gordian-software-airline-ancillaries-api-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_PY1Sz6LT5oNRy6GodQYjEAIwUGxW7116iJF2oG3o/mcp"
    }
  }
}
Copy into chat04

  • Check if my flight with booking reference ABC123XYZ is eligible for a refund.

  • Find my trip details for the flight to London last Tuesday and see if I can get a refund.

  • Submit a refund request for the seat upgrade on my recent trip to New York.

  • What is the current status of the refund I requested for my flight to Tokyo?

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Gordian Software once, then ask.

One click connects the MCP to your client. Your credentials stay encrypted and secure on our side.

Connect Gordian Software to your AI

FAQ

How the refund process behaves

  • 01

    Can the AI change my flight dates?

    No. This MCP is specifically for checking eligibility and requesting refunds. It cannot modify flight itineraries.

  • 02

    Does the AI decide if I get my money back?

    No. The AI only checks the airline's existing rules and submits the request. The final decision stays with the airline.

  • 03

    What happens if the airline requires a signed form?

    The AI will notify you that it cannot complete the request and will tell you exactly what document is missing.

  • 04

    Can I use this to get refunds for partner airlines?

    The AI can only perform actions for airlines supported by the Gordian Software API.

  • 05

    Will the AI delete my booking if I ask for a refund?

    No. The tools are limited to checking status and requesting refunds; they do not have the capability to delete trip records.

  • More questions about Gordian Software? The Connector page answers them. See everything the Gordian Software Connector can do

Connect Gordian Software to Claude, Cursor, ChatGPT & more