• CONTEXT
  • DRAFTS
  • REVIEW
  • SPEED

How to draft customer support replies with your AI

Connect Hiver once. After that, your agent reads your email threads and prepares drafts for you to check.

Ask AI about this page

Short answer

How can I use AI to write my support emails?

Your agent pulls the history from a Hiver thread and writes a reply draft in your Gmail. You just review the text and hit send. You'll get a clear view of how the AI handles the context and the drafting.

The outcomes.

What you get from your agent.

The AI does the research and the writing, so you can focus on the final check.

CONTEXT

Full thread history

The AI looks at previous messages in a conversation. It understands the customer's problem and what you've already said.

DRAFTS

Ready to send replies

Your agent writes a response based on the thread history. It places this text as a draft in your Gmail.

REVIEW

Human oversight

The AI never sends anything on its own. You always check the draft in Gmail before it goes to the customer.

SPEED

Faster responses

Instead of typing from scratch, you just edit the AI's work. This keeps your inbox moving.

The workflow

What your AI does when a new email arrives.

The AI handles the reading and the writing steps.

  1. Read the thread

    Your agent pulls the specific conversation details from Hiver to understand the context.

    get_conversation_details

  2. Write the reply

    The AI uses that information to compose a response that fits the conversation.

    create_shared_draft

  3. Save the draft

    The agent places the finished response into your Gmail thread as a draft.

    create_shared_draft

  4. Final review

    You open the draft in Gmail to make sure it's perfect before sending.

    create_shared_draft

Try it

Copy these to start.

Use these prompts to get your agent working.

Starting points

These are opening lines. Swap out the names and thread details for the specific ones you are working on.

Hiver Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_HjnqBSc6xleqESDmh1tB3Ojp76QnCGTazNLfBLMS/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Hiver capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "hiver-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_HjnqBSc6xleqESDmh1tB3Ojp76QnCGTazNLfBLMS/mcp"
    }
  }
}
Copy into chat04

  • Read the Hiver thread for customer Sarah Jenkins and draft a reply.

  • Look at the recent conversation in the Support inbox and write a draft for me.

  • Check the history of the email from tech-support@client.com and prepare a response.

  • Summarize the last three emails in this Hiver thread and draft a follow-up.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Hiver once, then ask.

Click the link to connect your account. Your login stays encrypted on our side. Once you're set up, you can use the prompts above in any MCP-compatible client.

Connect Hiver to your AI

FAQ

How this task behaves.

  • 01

    Will the AI send the email automatically?

    No. The AI only creates a draft in your Gmail. You must manually review and send it.

  • 02

    Can the AI delete emails in Hiver?

    No. This MCP only has the ability to read conversation details and create drafts.

  • 03

    Does the AI know what happened in previous emails?

    Yes, it reads the conversation history to make sure the draft is relevant.

  • 04

    Can the AI change my Hiver settings?

    No. The AI can only interact with the specific email threads you point it toward.

  • 05

    Where do I find the drafts the AI makes?

    The drafts appear directly in your Gmail threads as standard drafts.

  • More questions about Hiver? See everything the Hiver Connector can do

Connect Hiver to Claude, Cursor, ChatGPT & more