• BOTTLENECKS
  • STATUS
  • VOLUME
  • HUMAN

How to monitor team inbox workload with your AI

Connect Hiver to your AI client once. From there, your agent handles the heavy lifting of scanning mailboxes and identifying stuck conversations.

Ask AI about this page

Short answer

How can I see where my shared inbox is getting stuck?

Your AI scans your shared mailboxes to find threads that haven't been updated or are sitting in an open state. It identifies these bottlenecks so you can reassign work or clear the queue. You get a clear view of where the volume is piling up.

Where every issue lands.

Workload visibility outcomes

The AI organizes your inbox data into actionable views.

BOTTLENECKS

Identify stuck threads

The AI finds conversations that have stayed open too long. You'll see exactly which threads are stalling your response times.

STATUS

Check thread progress

Your agent looks up the current state of specific conversations. You'll know if a thread is pending, closed, or needs immediate attention.

VOLUME

Map mailbox load

The AI pulls data from all your shared mailboxes. You'll see which specific addresses are handling the most traffic.

HUMAN

Manual intervention

The AI flags threads that require a person to step in. You'll receive a list of conversations that need a human response to move forward.

The workflow

What your AI does when the workload increases.

The AI acts as a layer between your raw inbox data and your decision making.

  1. Scan mailboxes

    The AI looks through all your active shared mailboxes to get a sense of the total environment.

    list_shared_inboxes

  2. Audit conversations

    It pulls the specific list of conversations from those mailboxes to see what is currently active.

    list_inbox_conversations

  3. Inspect thread details

    The AI digs into individual threads to check their specific status and history.

    get_inbox_details

  4. Update status

    Once you decide how to handle a bottleneck, the AI can change the status of a thread to keep things organized.

    update_thread_status

Try it

Copy these to start.

Use these prompts to kick off your workload analysis.

Starting points

Swap out the mailbox names or thread IDs for the ones you actually use in Hiver.

Hiver Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_HjnqBSc6xleqESDmh1tB3Ojp76QnCGTazNLfBLMS/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Hiver capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "hiver-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_HjnqBSc6xleqESDmh1tB3Ojp76QnCGTazNLfBLMS/mcp"
    }
  }
}
Copy into chat04

  • List all my shared inboxes in Hiver and tell me which one has the most open conversations.

  • Check the status of the conversation with ID support-12345 to see if it's still open.

  • Find all open threads in the 'Customer Success' mailbox that haven't been updated in 24 hours.

  • Update the status of the thread in the 'Billing' mailbox to closed.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Hiver once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted, and you can immediately start asking questions about your inbox.

Connect Hiver to your AI

FAQ

How this task behaves

  • 01

    Can the AI delete conversations in my Hiver inbox?

    No. The AI can only read data and update the status of threads. It cannot delete any messages or conversations.

  • 02

    Will the AI send replies to my customers?

    No. The AI can check thread details and update statuses, but it does not have the capability to send or draft outgoing messages.

  • 03

    Can I use this to see which team member is handling a thread?

    Yes, the AI can pull conversation details to help you see the current state and ownership of a thread.

  • 04

    Does the AI automatically close old threads?

    No. The AI identifies which threads are old or stuck, but you must tell it to update the status if you want it to close them.

  • 05

    Can the AI see my private personal inbox?

    No. The AI only has access to the shared inboxes you explicitly authorize through the Hiver connection.

  • More questions about Hiver? See everything the Hiver Connector can do

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