• TAGGED
  • ASSIGNED
  • PENDING
  • RESOLVED

How to triage and assign shared inbox emails with your AI

Connect Hiver to your AI client to handle the heavy lifting of inbox management. Once connected, your agent handles the sorting and routing of every new message.

Ask AI about this page

Short answer

How can I use AI to manage my shared Hiver inbox?

Your AI reads incoming threads, identifies the topic using existing tags, and assigns the conversation to a specific person. This keeps your inbox organized without manual sorting. You'll see the results in your Hiver dashboard immediately.

Where every issue lands.

Automated inbox organization

The AI moves conversations into the right buckets based on your existing setup.

TAGGED

Categorized by topic

The AI identifies the subject matter and applies the relevant tag. This keeps your threads searchable and organized.

ASSIGNED

Routed to owners

Conversations go directly to the right team member. This eliminates the need for manual handoffs.

PENDING

Waiting for humans

Complex or sensitive threads stay unassigned or marked for review. You decide when a human needs to step in.

RESOLVED

Closed out

The AI can mark completed threads as finished. This keeps your active view clean and focused.

The workflow

What your AI does when a new email arrives.

The AI acts as a digital dispatcher for your shared inbox.

  1. Scan incoming mail

    The AI looks through your current inbox to find new or unread messages that need attention.

    list_inbox_conversations

  2. Identify categories

    It checks your existing tag list to find the best match for the email content.

    list_inbox_tagssearch_tags_by_name

  3. Find the right person

    The AI looks up your team members to see who is best suited to handle the request.

    search_team_members

  4. Update the thread

    The AI applies the tag and changes the status to ensure the conversation is routed correctly.

    update_thread_status

Try it

Copy these to start.

Use these prompts to trigger triage actions in your Hiver inbox.

Starting points

These are starting points. Swap out the specific tag names or team members for your own.

Hiver Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_HjnqBSc6xleqESDmh1tB3Ojp76QnCGTazNLfBLMS/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Hiver capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "hiver-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_HjnqBSc6xleqESDmh1tB3Ojp76QnCGTazNLfBLMS/mcp"
    }
  }
}
Copy into chat04

  • Look at the latest conversations in the Support inbox and tag them as 'Urgent'.

  • Find the person in my team named Sarah and assign the 'Billing' thread to her.

  • Scan the incoming threads and apply the 'Feature Request' tag to anything related to product ideas.

  • Check the status of the conversation regarding the Acme Corp order and mark it as resolved.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Hiver once, then ask.

Just link your account once. Your login stays encrypted, and you can immediately start giving your AI instructions for your inbox.

Connect Hiver to your AI

FAQ

How the triage task behaves

  • 01

    Can the AI delete emails from my inbox?

    No. The AI can only update thread statuses or apply tags; it cannot delete any conversations.

  • 02

    Will the AI send replies to customers automatically?

    No. This specific task is for organizing and assigning. The AI does not have the capability to send outbound messages.

  • 03

    Can it use tags that I haven't created yet?

    No. The AI can only apply tags that already exist in your Hiver account.

  • 04

    Does it assign emails to everyone on the team?

    No. It uses the team member list to assign threads to specific individuals.

  • 05

    Can the AI change the email content?

    No. The AI only interacts with the metadata like tags, status, and assignments.

  • More questions about Hiver? See everything the Hiver Connector can do

Connect Hiver to Claude, Cursor, ChatGPT & more