• ROUTINE
  • URGENT
  • DATA
  • LOGS

How to trigger human handoffs with your AI

Connect your AI to Landbot to watch incoming chats and step in only when a human agent is required.

Ask AI about this page

Short answer

How can I move Landbot users to a human agent using AI?

Your AI monitors your Landbot customer list and triggers a handoff when it identifies a user needing manual intervention. You'll see how the AI identifies these users and moves them to your team.

Where your conversations land.

The handoff outcomes.

The AI sorts incoming traffic based on the complexity of the user's request.

ROUTINE

Bot handles it

The AI determines the user's intent matches a standard bot flow. The conversation stays within the automated sequence.

URGENT

Needs the human

The AI identifies high-priority or complex queries. It triggers a handoff so a person can take over immediately.

DATA

Customer info synced

The AI pulls details from your Landbot users. You get the context you need before the human even joins the chat.

LOGS

Audit trail kept

Every handoff and automated interaction is tracked. You can review why the AI decided to call for help.

The workflow

What your AI does when a chat starts.

The AI acts as a filter between your automated flows and your support team.

  1. Scan customers

    The AI looks through your active Landbot users to see who is currently interacting with your bot.

    list_landbot_customers

  2. Analyze intent

    Your agent reads the conversation history to decide if the bot is stuck or if the user is frustrated.

    list_landbot_customers

  3. Trigger handoff

    When the AI decides a person is needed, it executes the move from the bot to your agent.

    handoff_to_agent

  4. Notify agent

    The handoff command signals your support interface that a live session is ready for pickup.

    handoff_to_agent

Try it

Copy these to start.

Use these prompts to begin managing your Landbot handoffs.

Starting points

Swap out the bracketed text with your specific Landbot details.

Landbot Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_4KKI03Ap3c4XtYglYvFCtSCbUkLYwx3SspEFqER3/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Landbot capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "landbot-alternative-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_4KKI03Ap3c4XtYglYvFCtSCbUkLYwx3SspEFqER3/mcp"
    }
  }
}
Copy into chat04

  • List all my Landbot customers so I can see who is active.

  • Check my Landbot customers and tell me which ones seem frustrated.

  • Move the user with ID 12345 to a human agent in Landbot.

  • Find the Landbot customer named Alex and trigger a handoff.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Landbot once, then ask.

Just link your account once. Your credentials stay encrypted, and you can start giving commands to your agent immediately.

Connect Landbot to your AI

FAQ

How the handoff behaves

  • 01

    Can the AI delete Landbot conversations?

    No. The AI can only list customers and trigger handoffs.

  • 02

    Does the AI write the actual chat responses?

    No. The AI only decides when to move a user from the bot to a human.

  • 03

    Can I use this to change my bot's flow logic?

    No. The AI cannot modify your Landbot bot flows or settings.

  • 04

    How does the AI know which user to hand off?

    The AI uses the customer list to identify the specific user needing help before calling the handoff tool.

  • 05

    Will the human agent see the previous bot messages?

    Yes, the handoff moves the existing conversation context to the agent.

  • More questions about Landbot? The Connector page answers them. See everything the Landbot Connector can do

Connect Landbot to Claude, Cursor, ChatGPT & more