• TEXT
  • VISUAL
  • WHATSAPP
  • HUMAN

How to send proactive messages with your AI

Connect Landbot to your AI client once. After that, your agent can reach out to users whenever a conversation needs a nudge.

Ask AI about this page

Short answer

How can my AI send proactive messages?

Your AI uses Landbot tools to push text, images, or WhatsApp templates directly to your users. You get specific ways to re-engage people without waiting for them to message you first.

Where every message lands.

Outcomes of proactive messaging

Depending on what you ask your AI to do, the message takes one of these forms.

TEXT

Direct text updates

The AI sends a plain text message to the user. This is best for quick status updates or simple questions.

VISUAL

Image-based engagement

Your agent sends an image to the user. Use this to show products or visual guides during a chat.

WHATSAPP

Template-driven reach

The AI triggers a WhatsApp template. This works well for official notifications or structured outreach.

HUMAN

Manual handoff

If the AI can't find a suitable tool for the request, you'll need to step in and message the user yourself.

The workflow

What your AI does when you request a message.

The AI translates your intent into a specific Landbot action.

  1. Identify the channel

    Your agent looks at your request to decide if it should send a standard text, an image, or a WhatsApp template.

    send_proactive_textsend_proactive_imagesend_whatsapp_template

  2. Draft the content

    The AI writes the message body or selects the correct template based on the context you provide.

    send_proactive_textsend_whatsapp_template

  3. Execute the send

    The AI calls the Landbot tool to push the message out to the user's active session.

    send_proactive_textsend_proactive_imagesend_whatsapp_template

  4. Confirm delivery

    The AI verifies the tool ran successfully so you know the user actually received the nudge.

    send_proactive_text

Try it

Copy these to start.

Use these prompts to trigger Landbot actions immediately.

Starting points

Swap out the bracketed details with your actual user IDs or specific image URLs.

Landbot Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_4KKI03Ap3c4XtYglYvFCtSCbUkLYwx3SspEFqER3/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Landbot capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "landbot-alternative-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_4KKI03Ap3c4XtYglYvFCtSCbUkLYwx3SspEFqER3/mcp"
    }
  }
}
Copy into chat04

  • Send a proactive text to user 12345 saying their order is ready.

  • Send this image [URL] to the current user to show them the new collection.

  • Use a WhatsApp template to notify the contact in my Landbot list about their appointment.

  • Send a quick text message to the user asking if they need more help with their setup.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Landbot once, then ask.

Just link your Landbot account. Your credentials stay encrypted, and you can start sending messages through your AI client right away.

Connect Landbot to your AI

FAQ

How proactive messaging works

  • 01

    Can the AI send messages without me asking?

    No. The AI only sends proactive messages when you give it a command or a specific instruction to do so.

  • 02

    Can the AI change my Landbot bot settings?

    No. The AI can only use the specific tools provided to send text, images, or templates. It cannot modify your bot's logic or configuration.

  • 03

    Does the AI handle the WhatsApp template selection?

    Yes, if you tell it to use a template, the AI selects and sends the appropriate one via the tool.

  • 04

    Can the AI send files other than images?

    No. The available tools are limited to text, images, and WhatsApp templates.

  • 05

    Will the AI message users on my behalf automatically?

    No. The AI acts on your direct prompts. It doesn't run in the background sending messages unless you are actively prompting it to do so.

  • More questions about Landbot? The Connector page answers them. See everything the Landbot Connector can do

Connect Landbot to Claude, Cursor, ChatGPT & more