• MONITOR
  • DRAFT
  • LIVE
  • REVIEW

How to answer buyer questions with your AI

Connect your AI to Mercado Libre once. After that, your agent handles the heavy lifting of monitoring and replying to inquiries.

Ask AI about this page

Short answer

How do I use AI to answer Mercado Libre questions?

Your AI uses search_questions to find incoming buyer inquiries and answer_question to send replies. You get a system that monitors your listings and drafts answers without you having to manually check the app every hour. Here is how the process works.

The outcomes.

Where your responses land.

The AI handles the repetitive work, leaving you in control of the final outcome.

MONITOR

New questions found

The AI scans your Mercado Libre listings for any new buyer messages. You'll see these questions surfaced in your chat interface.

DRAFT

Ready to send

Your agent writes a response based on your product details. These drafts sit ready for your review or immediate use.

LIVE

Sent to buyer

Once the response is sent, the buyer receives it directly on Mercado Libre. This keeps your response time low.

REVIEW

Human oversight

Complex or sensitive questions that the AI can't resolve are flagged for you. You decide how to handle these specific cases.

The workflow

What your AI does when a question arrives.

The AI acts as a bridge between your product data and the buyer's inbox.

  1. Scan for inquiries

    The AI looks through your active listings to find any unanswered buyer questions.

    search_questions

  2. Analyze the query

    Your agent reads the specific details of what the buyer is asking about your product.

    search_questions

  3. Write the reply

    The AI generates a direct answer to the buyer's question using the information it found.

    answer_question

  4. Post the answer

    The response is sent back to the Mercado Libre platform to close the loop with the customer.

    answer_question

Try it

Copy these to start.

Use these prompts to trigger the workflow in your chat client.

Starting points

These are opening lines. Swap out the bracketed text with your specific Mercado Libre details.

Mercado Libre Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_GacTng0FYX0XPEIZEjbdsIQ3X2rBVJ6Oc71z22Sf/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Mercado Libre capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "mercado-libre-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_GacTng0FYX0XPEIZEjbdsIQ3X2rBVJ6Oc71z22Sf/mcp"
    }
  }
}
Copy into chat04

  • Search my Mercado Libre questions for any inquiries about shipping costs.

  • Find the latest questions on my electronics listings and draft replies.

  • Check for new questions on my store and answer them using my product descriptions.

  • List all unanswered questions from my Mercado Libre account from the last 24 hours.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect Mercado Libre once, then ask.

Just follow the link to authorize the connection. Your credentials stay encrypted and secure, and you can start chatting with your data immediately.

Connect Mercado Libre to your AI

FAQ

How this task behaves.

  • 01

    Can the AI send answers without me seeing them first?

    No. You should always review the AI's drafts before they are sent to buyers.

  • 02

    Does the AI automatically delete my product listings?

    No. The AI only has tools to search for questions and provide answers.

  • 03

    Can it answer questions about products I haven't listed?

    No. The AI can only find and answer questions that exist on your Mercado Libre account.

  • 04

    Will it handle returns or disputes?

    No. The tools are strictly for finding and answering buyer questions.

  • 05

    How often does it check for new questions?

    It checks whenever you ask it to search or when you trigger a workflow in your client.

  • More questions about Mercado Libre? See everything the Mercado Libre Connector can do

Connect Mercado Libre to Claude, Cursor, ChatGPT & more