• TALK RATIO
  • SPEECH RATE
  • INTERRUPTIONS
  • HUMAN REVIEW

How to analyze sales call performance with your AI

Connect MiiTel to your AI client to turn raw call recordings into actionable performance metrics.

Ask AI about this page

Short answer

How can I use AI to check my sales call metrics?

Your AI uses MiiTel data to extract specific speech patterns like talk/listen ratios and interruption counts. You get a breakdown of how reps are actually communicating during live calls.

Performance outcomes

Where your insights land.

The AI processes call data to find exactly where reps are succeeding or struggling.

TALK RATIO

Identify talkative reps

The AI compares speaking time between the rep and the prospect. You'll see who is dominating the conversation and who is listening.

SPEECH RATE

Check pacing and clarity

Your agent calculates words per minute from the call data. This helps you spot reps who talk too fast when they get nervous.

INTERRUPTIONS

Spot conversational friction

The AI flags instances where one party cuts the other off. You get a list of calls where interruptions might be hurting the sale.

HUMAN REVIEW

Flag calls for coaching

The AI identifies specific calls that deviate from your standards. You decide which recordings actually need a manual listen.

The workflow

What your AI does when the data arrives.

The AI handles the heavy lifting of scanning through your call history to find patterns.

  1. Fetch call history

    The AI scans your MiiTel account to find the specific calls you want to audit.

    list_calls

  2. Pull transcript data

    Once the calls are identified, the AI pulls the full details and speech data for those specific sessions.

    get_call_details

  3. Calculate metrics

    Your agent processes the speech timestamps to determine talk ratios and interruption frequency.

    get_call_details

  4. Summarize findings

    The AI presents the final metrics and identifies which reps need coaching based on the data.

    list_calls

Try it

Copy these to start.

Paste these prompts into your AI client to begin your analysis.

Starting points

These are starting points. Swap out the specific names or dates to match your actual MiiTel data.

MiiTel Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_LC9GCVWdKgZmhKxsyvT5H8rbwKQUf9zbv0zNOdbT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — MiiTel capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "miitel-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_LC9GCVWdKgZmhKxsyvT5H8rbwKQUf9zbv0zNOdbT/mcp"
    }
  }
}
Copy into chat04

  • List my recent MiiTel calls from this week and tell me which ones had the highest interruption rates.

  • Analyze the talk ratio for the call with client Acme Corp to see if the rep spoke too much.

  • Check the speech rates for all calls handled by Sarah last Tuesday.

  • Find calls in MiiTel where the rep's speaking time was less than 40% of the total call duration.

  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Start here

Connect MiiTel once, then ask.

Just link your MiiTel account through the Vinkius dashboard. Your credentials stay encrypted, and you can immediately start asking your AI about your call data.

Connect MiiTel to your AI

FAQ

How this task behaves.

  • 01

    Can the AI change settings in my MiiTel account?

    No. The AI can only read call data; it cannot modify your MiiTel settings or call configurations.

  • 02

    Does the AI delete any call recordings?

    No. The AI has no capability to delete or alter any data within MiiTel.

  • 03

    Can I ask about calls that happened a year ago?

    Yes, as long as those calls are still available in your MiiTel history for the AI to fetch.

  • 04

    How does the AI know when an interruption happened?

    The AI uses the speech timestamps provided in the call details to identify when one speaker starts talking before the other has finished.

  • 05

    Can the AI record new calls for me?

    No. The AI only analyzes calls that have already been completed and recorded in MiiTel.

  • More questions about MiiTel? See everything the MiiTel Connector can do

Connect MiiTel to Claude, Cursor, ChatGPT & more